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BPO Manager

8.00 to 10.00 Years   Coimbatore   11 Nov, 2022
NTT Global Delivery Services Limited
Job LocationCoimbatore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    In these roles, you will be responsible for:Expertise in RCM. Provide trend analysis of issues and solutions to customer.Should have coding certificate (CPC, COC, CCS) Respond to customer requests by phone and/or in writing to ensure timely resolution Maintain and ensure adherence to SOP guidelines by team members. Provide monthly feedback to team members on their performance. Provider guidance to the team members to effectively complete the assigned task. Conduct meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials to the teams. Ensure complete adherence to TAT and SLA s as defined by the customer Maintain patient confidentiality and strict adherence to HIPAA 8+ years of experience working on Revenue Cycle Management regarding medical billing. Good understanding and working experience of End to End Claim Resolution model Excellent interpersonal, verbal and written communication skills Demonstrate ability to work in challenging and changing work environment and apply methodologies to best fit solutions. Provides supervision to a small or moderately sized team of operational, production, service or administrative personnel. Administers policies and guidelines that directly affect teamwork activities. Establishes deadlines for completing assignments. Supervised team will generally perform multiple tasks and possess a variety of skills and/or knowledge. Oversees department to ensure goals are met and service levels adhere to established quality standards. Demonstrates highly developed leadership, interpersonal and client relationship skills. Resolves difficult and unique client questions and complaints, through resolution and closure. Provides direction regarding departmental policy and procedures. Provides expertise and guidance on technical or procedural issues. Serves as liaison between staff, clients, leadership and various departments. Strong client service skills and leadership capabilities. Strong knowledge, understanding and application of project management principles and methodologies. Strong analytical / problem solving skills. Ability to develop operational and strategic plans.Job Segment: Project Manager, Manager, Technology, Management ,

Keyskills :
revenue cycle managementrevenue cycletrend analysisservice levelsproblem solving

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