IS & T Support Applications Operation Manager

Job Description

The Railway industry today is characterized by both a strong and sustained growth across the world. The trends that drive this are well known: environmental challenges, population growth, urbanization and increasing demands for mobility. With 7.3 B of Sales and over 32,800 employees based in nearly 60 countries, Alstom develop & market the most complete range of systems, equipment and services offered today in the railway sector. Today we offer our customers solutions that feature a seamless blend of diverse technologies, ensuring optimal interfaces, along with flexible implementation and real synergy in innovation.As a promoter of sustainable mobility, Alstom develops and markets systems, equipment and services for the transport sector. Alstom offers a complete range of solutions (from high-speed trains to metros, tramways and e-buses), passenger solutions, customised services (maintenance, modernisation), infrastructure, signalling and digital mobility solutions. Alstom is a world leader in integrated transport systems. The company recorded sales of 7.3 billion and booked 10.0 billion of orders in the 2016/17 fiscal year. Headquartered in France, Alstom is present in over 60 countries and employs 32,800 people. UNIFE report forecasts Indias accessible market at 4B over 2016-18, with growth of 6.6 PERCENT . Alstom has established a strong presence in India and is currently executing metro projects in several Indian cities including Chennai, Kochi and Lucknow where it is supplying Rolling Stock manufactured out its state of the art facility at SriCity in Andhra Pradesh. In the Mainline space, Alstom is executing Signaling & Power Supply Systems for the 343 Km. section on World Bank funded Eastern Dedicated Freight Corridor. Construction of the new electric locomotive factory for manufacturing and supply of 800 units of high horse power locomotives is also in full swing at Madhepura in Bihar. Alstom has set up an Engineering Centre of Excellence in Bengaluru, and this coupled with a strong manufacturing base as well as localized supply chains, is uniquely positioned to serve customers across the globe. Today, Alstom in India employs close to 3000 people and in line with Government of Indias Make in India policy initiative, Alstom has been investing heavily in the country in producing world class rolling stock, components, design, research and development to not only serve the domestic market, but also rest of the world.Alstom IS&T is ensuring for the Alstom businesses the build and support of a large portfolio of global business solutions in several functional areas.The Support Applications Operation Manager reports to the Support Function & Global Solutions Platform manager and is accountable to running & maintaining all business applications in his/her portfolio (a group of solutions related to Support Functions Business). With strategic partners, he/she will ensure the availability and the performance of the applications in his/her scope.Reporting to the Support Function & Global Solutions Platform Manager he/she will:Be the main point of contact to ensure the continuity of the service for applications in his/her scopeLead and manage the maintenance activities in coordination with external partners for his/her applications. Ensure availability and performance for applications in production at optimized costs, according to the business needsControl performance through KPIs, with Operation Service Agreement and Service Level Agreement, ensuring they are met by the partnersDrive the level 2 and level 3 support activities for his portfolio of applicationsDeliver enhancements in the applications, in line with business requirements and priorities. Lead Change Requests (planning, estimation, coordination and execution)Coordinate with Partners, Service Team (MSI), Business Users for Incident Management and Change managementDaily, weekly and monthly operation reviews with the partner selected for Application Management ServicesOrganize with Business stakeholders and business key-user the performance review meetings for his/her applicationsManage relationship with editors and ensuring level of support from themManage conflicts and be the escalation point of contact for KUs/BusinessPermanently control the level of business users and key-users satisfaction for his/her applicationsIdentify and propose Continuous improvement initiative to improve services efficiency (as for example the drive of overall ticket volume decrease)Prepare the reporting data and dashboard for the operation activityParticipate in Projects Go-Live planning to ensure operational readiness, prepare transition to runThe challenge of the position is the accountability of the performance of critical applications for Alstom company, by having both IT technical skills and good functional knowledge. He/she will have to interact with many stakeholders in the functions and metiers of ALSTOM and with all the IT partners of Alstom in order to manage the issues and conflicts when critical events related to the applications in his/her portfolio. Very good communication and negotiation skills are mandatory.Position will be based in Bangalore. Willing to travel occasionally for onsite meetings with business (ex: In France (Saint-Ouen), Alstom headquarters) and team workshops.He/she will have to develop his/her network internally with all the IS&T organization, and Key business stakeholders for the Application domains, and externally with Third-party providers, stategic Partners, and peer companies.To be considered for this role, candidate needs to demonstrate the following skills experience and attributes:Bachelors/Masters degree in Engineering/Technology or related fieldMinimum 5-8 years of relevant of applications experienceHave experience in defining and delivery of servicesHave a technical background and be willing to learn and investigate new technologies.Able to demonstrate the ability to use this technical knowledge in collaboration with other departmentsHave a strong sense of customer service and satisfactionBe able to demonstrate a solid financial understanding and be able to monitor and control a budgetAn entrepreneurial mind set willing to think out of the box and be pragmatic.Be transparent and have clear communication.Take the lead and be autonomousProven planning, prioritization, and organizational skillsAbility to drive change through innovation & process improvementExperience managing a team and be a collaborative team member.Be analytical and be willing to question the status quo.Be able to report to management and stakeholders in a clear and concise manner.Be fluent in EnglishWhy Work for Us At Alstom we offer you the opportunity to unleash your potential and reinvent yourself. As a future employee, you will have a unique opportunity to drive our organization forward, while continuing to build your career and contribute to the expanding growth of the global railway industry.More about Alstom www.alstom.comJob Segment: Bank, Banking, Developer, Manager, Supply, Finance, Management, Technology, Operations

Keyskills :
rolling stockenhancementsmanufacturingprocess improvementplanningmaintenance activitiesproductioninnovationimplementationmaintenance