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Technical Support Engineer

3.00 to 8.00 Years   Chennai   04 Oct, 2021
PIONEER MANAGEMENT CONSULTANT PVTLTD Hiring For A Client in Backup and Disaster Recovery
Job LocationChennai
EducationNot Mentioned
SalaryRs 4.0 - 8 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

About Client: A Leading Provider of Data Protection through Backup and Disaster Recovery. ______________________________________________________________________________________________________________________________________Position:Technical Support EngineerLocation:ChennaiReporting to: Support ManagerCriteria: B.E. or B.Tech or any relevant graduation with 3+ Yrs of experience in Customer service.Technical/functional skills:Preferred background in backup devices or DRaaS offeringsPreferred background with VM and/or HyperVLinux and Windows server administration, and network architecture.Proven ability to clearly identify business problems, key issues, communicate necessary decisions, facilitate problem resolution, and devise process improvementsPrevious customer service experience dealing directly with external customersPosition Brief: This position would be responsible for the successful resolution of a variety of issues that customers report.Job Profile:

  • Providing successful resolution of a variety of issues that our customers report
  • Accountable for the troubleshooting, communication and tracking of all issues within our CRM tool (Salesforce).
  • Good customer interactions and maintaining the highest level of professionalism
  • Good Knowledge on backup devices or DRaaS offerings
  • Strong Exposure about VM and/or Hyper
  • Excellent Communication skills
Job Responsibility:
  • Issue Resolution: Be accountable for the troubleshooting, communication and tracking of all issues within our CRM tool (Salesforce).
  • Delight Customers:Manage customer and internal resources and expectations to drive toward issue resolution. Clearly communicate the status of the issue, and properly escalate the issue when appropriate.
  • Brand Ambassador:Serve as an ambassador of the companys brand in all customer interactions, maintaining the highest level of professionalism and delivering world class service our clients have come to expect.
  • Continuous Improvement:View all customer issues as an opportunity to improve the product or process. Work as an escalation point for the customer and recommend product modifications for either a product issue, UX modification or an enhancement.
  • Liaise with Ease:Participate in cross-functional teams, acting as an advocate for the client, to ensure customer needs are met through a more powerful companys product. Interact with sales, engineering, and product development, as well as other members of Technical Support, to ensure continuity between the departments.
_____________________________________________________________________________________________________________________________________Please follow our company page:https://www.linkedin.com/company/pioneer-management-consultant-pvt-ltdFor Latest Updates on Job Opportunities,Interested candidates please share your credentials with us. Please mention your complete profileYour Total Experience in Technical Support in Data Recovery & Data Backup. Three Key Deliverable Roles, your contribution, your achievement, Reportee | Reporting to, Reason for Career Move Decision | Your notice period | Your current salary | Your expectationPl note: Our client has a stringent reference check policy, so pls do not provide any misleading information nor do suppress any information#Databackup #datarecovery #dataprotection #Linux #HyperV #Cloudbackup

Keyskills :
linux system administrationcustomer servicenetworkingwindows servertechnical supporttroubleshootingproduct developmentdata recoverycloud backup

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