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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Rs 3.5 - 5 Lakh/Yr |
| Industry | Telecom / ISP |
| Functional Area | Service / Installation / Repair |
| EmploymentType | Full-time |
Team Leader- Fault RepairPurpose of the RoleResponsible for achieving for 100% customer Service and maintenance of network element on field in the designated areaRole Description1. Handle Zone wise Service restorations. 2. Ensure safe work environment and adherence to safety norms. 3. Adherence and maintenance of 100 % quality service restoration 4. Handling Vendors, Machine and Material 5. Responsible to ensure customer uptime for his Zone 6. Responsible for tracking Network Engineers for desired productivity 7. Conducting Reviews on service levels with Network Engineers 8. Conducting Reviews with Vendor teams in branch 9. Tracking of material consumption through CRM 10. Handling escalations related to Fault repair 11. Tracking of Nodal, Wrong ticket escalations 12. Coordinates with Store In charge for material 13. Take update on the pending tickets with EngineersKey Result AreasThis position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and bringing in areas of improvement for process betterment in the organizationRecruitment Specifications Education1. Graduate/Diploma holder in any discipline 2. Hardware & Networking, MCSE and CCNA preferredWork Experience1. Minimum 3-7 years of total work experience, relevant experience in ISP preferred 2. At least 3 years Hands-on experience in handling teams with stipulated service levels. 3. Excellent communication skills (English, Hindi, Tamil) 4. Should possess strong technology awarenessCompetency: Creativity, Customer Sensitivity, Execution Excellence/Do it Right, Functional Expertise, Passion, Situation Handling, Team Management, Working TogetherIn case of interest please walkin to the below mentioned addressAtria Convergence Technologies LtdTVH Belicia Towers, 10th Floor,Tower 1, Block No.94, MRC Nagar,Chennai, Tamil Nadu 600028Timing: 10am -1 pmContact Person: Prithvi (HR)RegardsTA Team
Keyskills :
deployment hardware ustomerservice serviceassurance qualityadherence servicelevels communicationskills vendormanagement teammanagement faultrepair installation serviceactivation networkengineershandling operationalefficiency fiberoptics tea