Sulekha Senior Telesales Executive (2 6 yrs) Chennai (Telesales/Inside Sales/BPO)

Job Description

- Telesales minimum 3 yrs to 10 yrs exp in telesales, concept selling, Outboundcalls, InsideSales, Domestic voice Process, Chennai- Salary 25000 - 40000- Opportunity with Sulekha on Retention officers/Sales Executives/Telemarketing professionals - Chennai.- If you are seeking a career in the futuristic digital industry and are willing to invest effort and time towards securing the most promising future in the exciting and evolving world of sales in the digital world, read on.About Sulekha :- With over 2 billion people using the internet, it no longer makes sense to approach sales with dated ideas. It is high time to hone your sales skills, play catch-up and get a version update as a digital sales- professional.- To reckon the prowess of digital selling in todays world, here are some facts and stats that are compelling :- 75% of sellers today use digital media to outsell their peers.- 80% buyers today expect personalized online interactions that may later get transacted offline- Digital/ social selling has the highest lead to closure ratio of all prospecting methodologies- Sales professionals engaged in the sales of digital products are the most sought after and highest Paid.- Sulekha is Indias leading digital marketplace for expert services, connecting millions of Users and lakhs of Service Provider SMEs using technology, data and AI. A trusted nationwide brand, Sulekha focuses on three broad clusters of categories - Home Improvement, Lifestyle, Higher Education - comprising 14 categories, each with its own unique characteristics and preferred methods for user need fulfilment.- Sulekhas digital platform helps over 2 million MSMEs across India grow their business by connecting them in real time to over 50 million trusted, verified buyers who rely on Sulekha in getting their jobs done. Sulekhas growth is powered by its forward-looking innovation driven structure, game changing environment of high autonomy with accountability and a start-up culture of participation, learning and experimentation.- Sulekhas unique mobile and cloud solutions operating at scale, its domain intelligence, city-category specific need parameterization, deep technology/process IP powered by sophisticated ML and AI, award winning mobile and web products powered by world-class processes and user tools render unparalleled value to both the users and the service providers.Professional and Personal Attributes that we are seeking :- Sales Calls : Initiate and manage outbound sales calls to potential customers to introduce company products or services. - Product Knowledge : Possess in-depth knowledge of the products or services offered by the company to effectively communicate their features and benefits to customers. - Customer Engagement : Engage with potential customers in a courteous and persuasive manner, addressing their inquiries and concerns. - Lead Generation : Identify and qualify potential leads through effective questioning and data collection. - Sales Targets : Meet or exceed monthly and quarterly sales targets to contribute to the overall sales goals of the company. - CRM Management : Accurately record and update customer information and interactions in the Customer Relationship Management (CRM) system. - Follow-Up : Conduct follow-up calls or emails to nurture leads and close sales opportunities. - Objection Handling : Handle objections and concerns from potential customers professionally and offer appropriate solutions. - Documentation : Maintain proper records of sales activities, including call logs, sales reports, and customer correspondence. - Compliance : Adhere to all relevant sales and telemarketing regulations and ethical guidelines. - Feedback : Provide feedback to the Sales Manager and other relevant departments on customer feedback, market trends, and opportunities for improvement. Qualifications : - Any Graduation. - English, Hindi, Malayalam, Tamil languages is mandatory.- Proven experience of minimum of 2 years to 6 years in telesales or a similar role. - Excellent verbal communication and active listening skills. - Strong persuasion and negotiation abilities. - Ability to work independently and as part of a team. - Proficient in using CRM software and other sales-related tools. - Goal-oriented with a track record of meeting or exceeding sales targets. - Collaborative - Problem solving - the context of Sulekha Local Services Selling is to help the client figure out the problem or opportunity of how to grow.What you will learn, gain and earn :- You will learn the basics of sales in the digital space, digital sales tools and processes in the SMAC- social, mobile, analytics and cloud technologies that enable businesses to go digital.- Power in your hands : You will have the power to offer your customers a solution that uniquely meets their needs and helps them connect with the right buyers at the right time and gain credibility with them. The Sulekha platform provides them an affordable, actionable, targeted, flexible, simple and transparent digital solution to grow and scale up their businesses with guaranteed ROI.- Pitch perfect : You are sure to become a pro in sales conversion in a 100% digital environment with video and phone call access. You will learn the power of pitching and gain perfection at it.- Pro at data-analytics : You can acquire data-analytics skills to drive sales growth; you can help your customers leverage data insights to enhance their buyer engagement to boost sales productivity.- Get the opportunity to work closely with social media management teams to deliver customer value - besides working closely with customer. You can learn the basics of digital marketing- SEO/ SEM/programmatic content, keywords/Google AdWords; gain insight into the design elements of digital products- an invaluable yet essential skill in todays SMAC world.- Influence via dynamic digital research - You will empower your customers to research their buyers digitally using the power of Sulekha business application, identify market trends and influencing factors within their city/category and use these insights to boost their sales and grow their business.- Aid sales enablement through the Sulekhas business application designed to work as their personal CRM, providing them content, tools, knowledge and information to achieve targeted buyer reach.- Leverage the power of improved profiling to help your customers listen to their buyers, learn more about them and tailor their offerings to match market demand. Help them incorporate written and visual content into their digital profiles to access a wide range of buyer prospects.- You will become adept at advocate-based selling and will be able to guide your customers to leverage the power of online reviews and help them build their digital presence, create their own digital brands.- Gain category intelligence and nuances of category specific market positioning to gain unparalleled exposure to multiple businesses to cement your foundation for a fast-tracked career growth.Snapshot of the Job role :- You will act as an expert in a set of assigned categories, wherein you will have to on- board Service Providers, by giving presentations over video/audio call.- Responsible for the overall customer experience of on new on boarding and current service providers, with our insights and training on the required tools and category intelligence.- Have to maintain a healthy business relationship with the service providers and keep them engaged during their campaign, just think of nothing less than WOW when it comes to servicing.- Renewal of the service provider before the campaign expiry. 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