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Subject Matter Expert

0.00 to 2.00 Years   Chennai   26 Sep, 2023
Amazon
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job summaryRole & Responsibility1. He/She should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc.2. He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors. He/she has to follow SOP to catch errors in the content.3. He/She should be able to provide floor support to DAs on clarifying their queries during execution4. The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.5. The employee will be an individual contributor for this role.6. In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.7. He/She should be able to do RCA for all the duplicate and invalid clarifications reduce ambiguity in work instructions by identifying training needs.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, IND, BE, BSC candidates, B tech, MCA, Msc , IT, ECE, ELECTRICAL ELECTRONIC ENGIEERING. A graduate in any field of study. Quantitative fields such as science and engineering are preferred but not mandatory Good familiarity with the Windows desktop environment and use of Word, Excel, IE, Firefox etc. are required Flexibility and interest in doing repetitive tasks is required High level of energy and proactive nature, sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential BE, BSC candidates, B tech, MCA, Msc , IT, ECE, ELECTRICAL ELECTRONIC ENGIEERING Freshers or candidates with 0 to 2 years of QA experience A graduate in any field of study. Quantitative fields such as science and engineering preferred but not mandatory Good familiarity with the Windows desktop environment and use of Word, Excel, IE, Firefox etc. are required Flexibility and interest in doing repetitive tasks is required High level of energy and proactive nature, sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential

Keyskills :
customer relationsslaqualitysmereportingtraining needswork instructionequipment supplywork instructionsbehavioral trainingcommunication skillsbscpayrcasopword

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