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Sr Support Specialist, Retail Analytics

3.00 to 8.00 Years   Chennai, Hyderabad, Kolkata   15 Jun, 2022
Blueberry Labs Private Limited
Job LocationChennai, Hyderabad, Kolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

    • Opportunity to work in Cloud Technology which is a hot commodity in the industry
    • As we are 100% in Cloud, plenty of opportunities to come up with innovative solutions in Cloud Technology and gain expertise while developing and implementing operational process and tools
    • Huge growth potential to work in Agile delivery model and DevOps culture
    • Ability to work with multiple clients and gain experience as we move towards a SaaS solution.
    Precima Support Helpdesk Management 20%:
    • Monitor the queue for tickets according to the SLAs, connect with users to resolve, use mass communication to broadcast major updates
    • Ability to grasp the impact and urgency of an issue and prioritize
    • Accountability on problems and drive to closure, finding and closing gaps
    • Collaborate with other teams to identify Root cause for major issues
    • Amicable, Curious and Inspired able to coach, guide and help clients/teams
    • Report periodically on process improvements, trends, issue scoping etc.
    ,

Keyskills :
application servicesfinancial servicesplsqlsql

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