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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Logistics / Courier / Transportation |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Welcome to an exciting world of One Team Customer Service, where you will join an ambitious and expanding team of Customer Service Professionals of OTCS, an extended arm of our colleagues across the globe in the front office. This team together with the front office colleagues & Customer Service team focuses on delivering Best in Class Service & Experience to our global clientele. This team has an array of responsibility from understanding customer needs to exceeding customer expectations. The ultimate objective of this team is to ensure that we completely satisfy customer needs profitably & create value for us as well as our customers.Show More We offerAs an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practicesby rewarding innovations. We aren t all about work, we believe in a holistic development of ouremployees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization, we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.Show More Key responsibilitiesKey Responsibilities Manage OTCS Imports Documentation team and responsible for process, performance, people, project and stake holder management. To ensure compliance with cluster specific SLA s Engage in coaching and development activities, including performance appraisals ongoing coaching activities, performance management and attrition management. Acts as a mentor to the team delivering sufficient process and domain knowledge To ensure timely and effective communication of deliverables, risks and challenge areas torespective internal stakeholders. Co-ordinate with internal GCS delivery teams, as required In the case of escalations, communicate to detailed feedback regarding performance, risk areasand ensure mitigation actions are taken immediately. Demonstrate clear and effective communication with all internal stakeholders. Manage all relevant KPI s associated with delivery of reports/process. Drive efficiency and projects in the team.Show More We are looking forWho we are looking for Should have 3-5yrs experience in team Management Strong Experience in customer service Strong understanding of Imports and Exports process is a must Coaching & Development Skills Perform basic supervisory tasks Proven team management skills Excellent communication skills Adaptable, Innovative & Result oriented Drive change and improvement Capable of managing difficult situations Strong focus on business goalsShow More,
Keyskills :
salescustomer relationsslaqualitycoachingenvironmental impact assessmentfront officedrive changeteam managementcustomer servicestatements of work sow