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Sr. Catalog Associate, English

2.00 to 5.00 Years   Chennai   28 May, 2022
Amazon
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Retail Business Services (RBS) is an integral part of Amazon online product life-cycle and buying operations. The team is designated to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. As a Sr. Catalog Associate, the individual works on one or more critical programs/tasks for a particular retail product category. These tasks include (but are not limited to) populating content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.Core Responsibilities: Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards Develop small/large scale features/automation to automate manual tasks using VBA, Python, Selenium Flexible with working schedule Maintain records of day-to-day work by updating trackers to reflect work done If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead Interacting and coordinating with different stakeholders to accurately reflect the Amazon catalog product details and other product-related informationSkills and Competencies: Strong written and verbal communication skills in English Strong business communication skills ability to communicate with internal/external stakeholders clearly and concisely MS Excel proficiency ability to mine voluminous data for specific detail according to instructions provided Strong analytical skills Good working knowledge of MS Office Familiarity with navigating the internet research techniques on the internet and finding required information quickly Preferably a domain expertAbility to: Multi task in a fast-paced environment Operate in the system with the speed and accuracy necessary to meet departmental standards Handle stressful situations Maintain composure in critical situations and communicate clearly with both internal and external customersDemonstrate: Passion for delivering great customer experience Strong inter personal & communication skills Excellent listening skills Excellent Data Accuracy skills Eye for Detail Commitment to meet Deadlines Critical Qualities/Characteristics: Constructive spirit of discontent & mental toughness Practical ideas Pace of implementation & consistency in performanceBasic Qualifications: Bachelor s degree in any discipline Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidate s ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available informationFlexible with working schedule, Graduation in any stream Good knowledge of MS office Exposure to back office operations, escalation management and troubleshooting environments Experience in managing high priority queues Graduation in any stream. Good knowledge of MS office. SQL knowledge Exposure to back office operations, escalation management and troubleshooting environments Experience in managing high priority queues

Keyskills :
team managementback officecatalogsretailmarketing

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