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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
To handle the Knowledge Management tool LinQ, Change management, Campaign Management. To keep the tool abreast and up to date with the pace of the bankManaging existing Process note amendments / Reviews (PDU)KEY RESPONSIBILITIESContent & Change Management:CIB content preparation and CIB assessmentsProcess note updation on LinQProducts Review & updating on LinQAdhere to the expected turnaround timeCQFS forms Creation & report generationKnowledge assessments rollout as per training team requirement (TNA, MSR.etc)Updation of News Flash (Down times etc.)Customer Data Confidentiality to be strictly adhered toUser Maintenance - activities like ID creation, deletion, clean up activity as per the Head Count ListCampaign Management:Seeking complete details for a campaign & BIDTrack for any campaign breachCheck for any Frontline impact & keep the stakeholders informedAdhere to the expected turnaround timePDU Management:Process note review & amendmentAdhere to the expected turnaround timeManaging OCIR activityAudit & Controls:Maker Checker process to be followed for every content updationCustomer Data Confidentiality to be strictly adhered toMaintain repository of all approval mails for OR reviewMinimum KNOWLEDGE/SKILLS/EXPERIENCE:Should be Creative, Responsive and InnovativeShould be able to collaborate with different stakeholders for content preparationTeam PlayerAn eye for detailNeeds to be Multitasking and manage time wellPositive, polite, cheerful and courteous, Patient, Non-Confrontational, ResilientManage conflicts and solve problemsReady to learn moreExcellent communication skills in written and verbal English including good grammar, articulation and comprehensionBasic computer/typing skillsGood Interpersonal SkillsShould have thorough product/process knowledgeGood documentation skillsAnalytical skillsQuick thinker with the ability to execute without delayREPORTS TO: Manager - Knowledge Management,
Keyskills :
customer datachange management knowledge managementcommunication skills interpersonal skillstraining equalitymanagement