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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Oil & Gas / Petroleum |
| Functional Area | ProductionService / Installation / Repair |
| EmploymentType | Full-time |
the Service Delivery Engineer will be organised, customer focused, enthusiastic person to join the team who has excellent IT Technical support skills. First class customer service skills are needed, a good, calm, reassuring manner is essential with a strong attention to detail. You will be taking a variety of support calls, aiming to fix all technical issues remotely or over the telephone.This is a Service Delivery Engineer positionwithin a strong, technical and high profile team.You are willing to take on the responsibility for managing service level agreements by ensuring that all services are delivered according to contractual commitments. You enjoy working closely with customers and know how to manage customer relationships to achieve the best results. Planning and organizing are two of your strong characteristics and you are able to see the bigger picture.You will be expected to communicate on daily basis with various customers (by e-mail and phone) and resolve support and change requirement issues starting from problem assessment and gathering details, reproducing the problem, resolving the problem (on database level, server settings, resolving bugs in the code),designing a solution, and forwarding the bug resolving/new solution to development team after which follow-up is needed: wait for the solution, test it and deliver it to customer by arranging deployment on customer servers/environment.Required education, skills and experienceCollege education in ITExcellent (advanced) knowledge of SQLSome knowledge (and experience) of programming languages, enough to follow code execution, detect code errors, debug, and make minor fixes.Experience working with Microsoft Windows Server and IISTroubleshooting skills (patience and determination to find and solve problems)Independent and self-motivated and very thoroughworkerGood analytical skillsDeveloped communication skills, both written and verbal with great attention to detailFluent in EnglishSome relevant experience will be considered as advantageAbout us:Applify is a software development company offering creative software solutions to a range of customers, with special focus on the graphics industry. ApplifysFlowSuite product provides an end-to-end Management Information Sys-tem (MIS) and web-to-print solution. The FlowSuite web-based system manages detailed orders from the moment that they are entered online to the delivery of the order to the client. FlowSuite was designed to be adaptable to various situations while consistently providing an intuitive, easy-to-manage, optimized workflow system.Applify was started in 1998, so we are not new to the market. Since then we have continued to gain technical expertise. The experience gained providing innovative and advanced printing workflow solutions for over a decade offers Applify employees a wide knowledge base that we draw from every day and is crucial in developing new solutions for existing and new customers, but also in honoring our service level agreement with customers, and that is where your role c
Keyskills :
lantroubleshootingbasisnetworkingustomerrelations