Senior Infrastructure Engineer - EUC

Job Description

Maersk is an integrated container logistics company and member of the A.P. Moller Group. Connecting andsimplifying trade to help our customers grow and thrive. With a dedicated team of over 80.000, operating in130 countries; we go all the way to enable global trade for a growing world.Show More We offerAs an organization with global presence, joining Maersk is a wonderful and exciting opportunity for you to work with people of diverse talents & background. We offer a fast paced, challenging and truly international atmosphere with activities spread around the globe in Copenhagen, London, Charlotte, and India. The environment is dynamic with focus on high performance, results, and respect for our employees. There will be the possibility of continuous professional and personal development and for gaining a professional and social network.As a company, we are committed to growing our people. We will provide you with opportunities that broaden your knowledge and strengthen your professional & technical skills.We operate in a fast-paced environment utilizing modern technologies and bias toward action.We value customer outcomes and are passionate about using technology to solve problems.We are a diverse team with colleagues from different backgrounds and culturesWe offer the freedom, and responsibility, to shape the setup and the processes we use in our communityWe support continuous learning, including through conferences, workshops and meetups.Show More Key responsibilitiesImplementation of industry standard ITSM processes and tooling across the region, In line with APMT and SOE standards Execution & Support of End User Computing estate and tenants across the region Ensure accuracy of CI inventories (EU Gadgets, DCs, Networks and facilities/environment) Support in coordinating Risk management as regards SDs, follow up with SD team on closing gaps where needed. Centralize and monitor events and notifications from all SD related CIs and support in the escalation Coordinate with terminal IT/OT site support to ensure compliance to established maintenance calendars Execution of the APMT Operational Excellence program across the region Development and maintenance of service level agreements First point of contact for managing escalations on incidents, RCA s and Change Requests Setup and manage regional Change Advisory Board Manage internal and external audits First point of contact for the region for SOE and the Cyber team Actively participate in the APMT IT Service Management community Provide executive Service management and Cyber reporting Ensure cyber security compliance across the regionPRINCIPAL ACCOUNTABILITIESEnsures: Optimum implementation and use of industry standard ITSM processes and tooling in line with global standards Delivery of Operational Excellence program across the region Service level and Cyber Security compliance across the region Business Continuity ManagementShow More We are looking forCRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE In depth knowledge and experience in industry standard ITSM practices, processes and structured/disciplined way of working. Experience in leading the management and control of the EUC estate, developing and maintaining related policies, processes and changes as well as supporting Office 365 services within an organisation Experience in driving operational excellence & efficiency (develop innovative solutions and/or systems modifications to reduce user problems), deliver on KPIs and SLA s. Hands-on experience in supporting disaster recovery planning, testing, organizing system activities including planned maintenance events, system backup processes and disaster recovery drills. Experience of mobile device management (android/iOS) and VDI solutions and platforms Strong interpersonal skills with the ability to work with different groups of stakeholders and very strong people skills to manage multiple stakeholders including users, Onsite IT/OT support, project teams, service desk, vendors. Strong leadership, analytical and high level technical skills and ability to work independently. Qualified to practioner level in ITIL v3 or managing professional ITIL 4 and relevant hands-on experience in project management Master s degree in Computer Science, Engineering, or in a related field; with 5-7 years of successful IT professional experience in Systems (Windows & Linux) Administration.,

Keyskills :
active directorytroubleshootingserverschange managementit service managementmobile device managementdisaster recovery planningstrong interpersonal skillsdomain name system dns