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Sales Manager-TASU

2.00 to 3.00 Years   Chennai   08 Jul, 2020
HDFC Bank Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Job Responsibilities(JR)
  • : 6 8 Areas Actionable (4-6) Handle a team of Telesales Executives( TSEs) , Field Sales Executives (FSEs) Responsible to hire TSEs through HR.
  • Responsible to train the TSEs & help to acquire selling skills Provide On job training to new joinees & maintain low iteration levels Should possess zeal to drive numbers aggressively Teams to be driven on Sales Targets , achieve Goal sheets, daily , weekly & monthly target achievements Must ensure Fincon targets are met across all various products viz.
  • TERM (INSTA , JUMBO & Smart EMI ) ,Smart Pay, RTO , LE & Upgrade, Forex , TPP ( ONE Assists & GHI ) TSE to achieve/met their daily productivity benchmarks which needs to be monitored.
  • Ensure teams are explained on the targets and driven on daily ,weekly, monthly targets Regular review to be conducted to ensure targets are achieved.
  • Ensure all KO benchmarks are adhered & met.
  • Incumbent needs to ensure that the product mix is driven along with the requisite productivity per resource so that COA are well under control, eventually, making the channel highly profitable.
  • Ensure all TSEs are educated on PLP earning.
  • Help TSEs to achieve set target & meet their required productivity.
  • Product mix has to be chosen in such a way to have reduced cost of acquisition & make the channel profitable.
  • Ensure teams earn PLP & focus on average PLP earning of the team.
  • Resolving customer complaints received from complaints team with appropriate closures Complaints to be handled & addressed on time.
  • Ensure there is no Miscommunication or mishandling of customer information.
  • Incumbent to have eye on Quality & ensure team is driven on this perspective Doing call barging/sampling & improving pitch for callers to gauge there is no mis selling.
  • Engage in sharing feedbacks at regular intervals to TSE`s Call barging & calls to customers to happen regularly.
  • Ensure no miscommunication or misell is happening at the TSE level.
  • Iteration level to be kept in checked Should have end to end process & product knowledge Monitoring logger related activities and keeping things under control SMs to have eye on Quality & ensure logger information is maintained.
  • Ensure level check confirmation is taken correctly & is closely being monitored.
Skills
  • Should possess Sales Skills
  • Ability to attain targets and ability to work under pressure
  • Good product and process knowledge
  • Coaching and mentoring
  • Team Management Skills
  • Proactive & Self motivated
QualificationsBachelor/Master Degree with MBA preferable,

Keyskills :
messaging platformsselling skillssalesfield salestargetinsurancebusiness developmentmarketingcustomer complaintsproduct mixproduct knowledge

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