Project Management Analyst

Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Project Management Analyst is responsible for supporting workflows and projects aimed at initiating, scoping and authorizing documents from clients. These documents are mostly transmission of various healthcare documents including lab results, imaging results, patient demographics, charges, appointments and prescriptions between athena, clients and trading partners. The Project Management Analyst will maintain relationships with vendors, clients and other athena teams to validate and triage tasks and assign to internal teams based on the requirement from clients. The Project Management Analyst maintains appropriate quality standards and ensures that there are minimal errors or escalations in the process or project handled by them. This position reports directly to the Associate Manager, Project Management in Chennai. Essential Functions (Duties and Responsibilities): Analyzing and working on related work queues, including requests from clients for integrations with medical facilities and healthcare vendors and moving the requests to the appropriate downstream teams Communicating with labs, hospitals, IT vendors, pharmacies and athena stakeholders to convey project status and timelines Managing a high volume of projects and maintain priorities Developing a comprehensive understanding of athenahealths healthcare transactions and how relationships between teams and their workflows influence complex problem solving Scoping, analyzing and validating data for project requirements. Tasks / Projects are triaged to internal teams for further processing. Training new hires and possible refresher sessions Maintaining SOP documents Engagement and active participation in athenahealths teaching and learning culture Additional ad hoc projects as business needs arise Skills Required Graduate in engineering, science, or commerce stream Fluency in both spoken and written English Willingness and ability to work flexible hours to ensure substantial overlap with US-based teams (Evening/Night) shift timings Good communication skills and an ability to effectively engage with members of geographically disparate teams in India and other geographies across athena Excellent customer service skills and professionalism to effectively manage communication Analytical and problem-solving skills Proven ability to meet deadlines in a fast-paced environment Should be able to work using MS Office and the ability and desire to advance ones technical skill set Personal and professional drive to succeed Passion for both teaching and learning Creative and inquisitive demeanor Flexibility to adapt to change in a rapidly expanding and fast paced company Enthusiasm for working in a collaborative environment Preferred Skill 2-4 years work experience within US health care framework Willingness to lead and contribute in group discussion and problem-solving setting About athenahealth Heres our v ision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Whats unique about our locations From an historic, 19 th century arsenal to a converted, landmark power plant, all of athenahealths offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India - plus numerous remote employees - all work to modernize the healthcare experience, together. Our company culture might be our best feature. We dont take ourselves too seriously. But our work Thats another story. athenahealth develops and implements products and services that support US healthcare : Its our chance to create healthier futures for ourselves, for our family and friends, for everyone. Our vibrant and talented employees - or athenistas , as we call ourselves - spark the innovation and passion needed to accomplish our goal . We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. Our size makes a difference, too: W e are small enough that your individual contributions will stand out - but large enough to grow your career with our resources and established business stability . Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealths Corporate Social Responsibility ( CSR ) program, weve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement. What can we do for you Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued . We also encourage a better work-life balance for athenistas with our flexibility . W hile we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. foundit