Program Manager II

Job Description

Amazon eCommerce Selection and Catalog Systems group at Amazon Development Center, Chennai focuses on making direct impact on Selection for Amazon s Retail & 3rd party marketplace business across markets worldwide. Selection Monitoring team within this group owns end to end processes for discovering, prioritizing and adding new selection and enrich existing selection with accurate information for customers. This drives one of Amazon s core focus areas: providing the widest selection to customers.We are looking for a leader to manage multiple teams and own planning and delivery of services to support more than one program for the Selection Monitoring Program Operations team. The person will be expected to be skilled in understanding customer needs, building customer confidence by setting up robust processes, delivering results consistently and drive regular communication using sound reporting metrics. The person will also be responsible for driving cost reduction (through process standardization and automation), quality improvements (by adopting appropriate audit and measurement mechanisms), and business impact across programs. The individual will also be a point of escalation for more than one team.The individual will draw upon critical thinking, and problem solving skills and is expected to have good business judgement and organizational skills. The person should be comfortable working with business leaders at all levels, including senior management. A successful candidate will have a developed skill set in the following areas: Understanding customer needs and priorities to carry out operational planning and manage requirements from a diverse set of business stakeholders and senior management. Prior experience in business data analysis which cuts across customer needs, operational processes & metrics to identify improvement areas Implement PMO framework to ensure seamless tracking of all the programs and timely reporting of status to leadership. Own reporting program goals, periodic updates on program status and initiatives through Monthly/Quarterly stakeholder connects. Responsible to continuously improve processes and drive automation by partnering with technology teams. Define new product features by integrating the learning from users and improve the accuracy of decisions from the automated solution.Key responsibilities include:The role involves influencing peers and stakeholders in other functions to achieve functional and business goals assigned. The ideal candidate actively seeks to understand Amazon s core business values and initiatives, and translates those into everyday practices.Some of the key result areas include, but not limited to: Set the vision, direction, and culture of the team by managing individual and team performance, expectations and goals Define and execute tactical and strategic plans towards achieving the program vision and goals Work with program, operations, and engineering / product management teams to align on program requirements and jointly develop solutions for business problems Serve as point of contact for escalations and resolution for business problems. Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem., 3+ years experience in program or project management Experience defining program requirements and using data and metrics to determine improvements 3+ years experience working cross functionally with tech and non-tech teams Work experience is preferred (2 4 years) MBA from repute institute Exposure to data mining tools like SQL ,SAS, SPSS etc Has managed critical operational processes, with end to end business responsibility. Good analytical, oral and written communication skills Experience in direct-to-customer fulfillment operations, similar hands-on experience Experience analyzing cost/benefit of proposed projects Experience in Lean Manufacturing methodologies Process definition and optimization skills; proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination. Experience in a highly analytical, results-oriented environment with cross functional interactions. Good analytical, mediation and problem resolution skills. Must be metrics-driven. Have a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Excellent written and oral communication skills. Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of various teams. Attention to detail and capability to work on multiple projects in parallel. Demonstrated intense customer focus. Demonstrated highest level of integrity, intellectual honesty,work ethic. Sharp, analytical, and thoughtful. Thoroughly thinks through problems to come up with solutions. Proven ability to successfully thrive in an ambiguous environment and changing market conditions. Takes initiative. Doesnt wait to be asked. Plans efficiently while avoiding analysis paralysis. Consistent effort, intense commitment, and willingness to go above and beyond when needed. Good team player, acts like an owner, and ultimately focused on delivering results with high standards.

Keyskills :
cost reductionprogram managementteam performancedata analysisdeliveryagilemanagementroot causeproblem solvingproject managementcritical thinkingdata miningcontinuous improvement facilitation