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Professional 2 Service Delivery Coordinator

3.00 to 5.00 Years   Chennai   02 Nov, 2020
DXC Technology
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Essential Job Functions

  • Supporting the following Finacle 10.x Application modules
    • Branch Operations
    • CASA, Clearing, TD, Loans, Trade Finance and Locker
    • Alternate Delivery Channels
      • NEFT/RTGS Process
      • SWIFT
      • Utility Payments
      • Financial Inclusion Related
    • Payments
      • PFMS
      • ECS
      • ACH
    • Product Fatal error analysis.
    • Review the Application logs
    • Finacle Core/ CRM/ FI customization
  • Execute Processes and Procedure as defined.
  • Manage the application deployments as per the defined process.
  • Monitoring Application Services and availability
  • Logging call with Service Providers internal or external and follow-up to closure
  • Track and escalate the call to DL / Service Providers, if the problem requires their assistance to resolve the call.
  • Update assigned calls regularly
  • Executing the Application Maintenance activity as per defined checklist.
  • Primary Testing for the fixes received from vendor in T&D.
  • Help bank in UAT for the fixes received from vendor
  • Follow change management process and raise CMAs for movement to production for fixes / releases received.
  • Carry out DC-DR activity as and when scheduled
  • Maintain and publish Minutes of the meeting for all meetings with vendor and bank
  • Deletion of application trace file and movement of log files to maintain sufficient space availability on application servers
Basic Qualifications
  • Bachelors degree or equivalent combination of education and experience
  • Bachelors degree in business administration, engineering, information systems or related field preferred
  • Three or more years of support services or project or program experience
  • Experience working with the technology industry
  • Experience working with company products and operating systems
Other Qualifications
  • Project management skills
  • Analytical and problem solving skills
  • Basic accounting skills
  • Interpersonal skills to interact with customers and team members
  • Organization and time management skills
  • Communication skills
  • Ability to work in a team environment
  • Willingness to travel
Work Environment
  • Office environment
,

Keyskills :
change managementincident managementslamanagementdeliverytrade financesupport servicesservice providersapplication serversinformation systemsapplication services

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