Principal Software Engineering

Job Description

The Value You Deliver

• You will help in developing and executing operational stability practices supporting the Associate Experience within the Call Centers and Investment Centers
• You will help in transforming the devops, provisioning, testing, and operational capabilities of the platform.
• You will work closely with business and technology teams to help increase speed of delivery, improve quality of code, improve production stability and availability
• Improve monitoring & telemetry of applications, platforms and service interdependences allowing Service Desk and Support teams to be proactive vs reactive
• The incumbent will work at the functional/business unit level to provide technical leadership to programs and projects.
• Develop application architecture for complex business systems for Associate Experience chapter
• Supports and communicates relevant IT governance policies, procedures, and processes
• Guide/develop, communicate and oversee implementation of high-level and low-level design in compliance to roadmap, architecture and design standards defined by Business Unit
• Help lead support teams through incident management and crisis management
• You would lead end to end sub initiatives and deliver value.

Skills that are Key to this roleTechnical / Behavioral

• 15+ years of experience in software engineering/development.
• Strong leadership and organizational skills
• Excellent communication and presentation skills
• Strong problem solving and analytical skills
• Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
• Excellent Java development skills, including TDD (test driven development), CPU and memory profiling and GC tuning
• Experience with scripting languages: Perl, UNIX shell, etc.
• You have understanding & experience with frameworks like spring and angular
• Solid understanding of REST principles and experience in design and development of RESTful services
• You have thorough understanding of application design principles and patterns
• Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
• You effectively address functional and quality goals of systems during design activities. Apply appropriate approaches to assessing tradeoffs among architectural quality goals
• Familiar with data communication protocols such as Web, telephony, and other protocols: HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP
• Familiar with security protocols and best practices, including OAuth
• You are independent in Identifying business critical gaps and discrepancies; actively propose Application Architectural solutions
• You define, champion, manage pace, and govern application architecture standards, tools, best practices, and related development methodologies
• You can demonstrate capability developing, maintaining, application architecture pattern and cloud deployment patterns. Promote Micro service architecture to enable re-use, design for scale, stability, and operational efficiency of data/analytical solutions
• Proficiency managing, configuring and tuning Linux operating systems
• Familiarity with Docker and container-based development and deployment practices
• Experience supporting 24/7, continuous availability production environments

Skills that are good to have for this role

• Knowledge of Oracle, and Cassandra databases
• Contact center application experience
• Genesys Contact Center product familiarity is a plus
• Knowledge of networking, firewalls & load balancers.
• Knowledge of best practices for IT operations in an always-on, always-available service model
• Great communication, collaboration and interpersonal skills
• Ability to work across teams to continuously analyze system performance in production, troubleshoots consumer reported issues, and proactively identifies areas in need of optimization.
• An ability to drive change in a creative and collaborative manner with business and technical partners
• Ability to perform as Crisis Manager for major incidents
• Ability to lead sub initiatives globally
• Degree in Computer Science preferred

, Fidelity Investments is one of the worlds largest providers of financial services. Headquartered in Boston, US, Fidelitys goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. Privately held for nearly 70 years, Fidelity employs 45,000 associates who are focused on the long-term success of our customers. FMR (Fidelity Management & Research) India is the Global Inhouse Center of Fidelity Investments. Headquartered at Bangalore, where operations commenced in 2003, FMR India has another fully-functional unit at Chennai. To know more visit: FMR IndiaLocation: Chennai Cambridge TowerShift timings: 11:00 am -8:00 pm

Keyskills :
javadevelopment Perl firewalls NIXshell netw king