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Patient Experience/Floor Coordinator/Hospital Administrator- Chennai

0.00 to 4.00 Years   Chennai   31 Jan, 2022
Indira IVF Hospital Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Roles and Responsibilities1.1. Maintain daily, weekly and monthly patients footfall, consult, registration, file and ET data with proper remarks.1.2. Responsible to increase visitors/footfall for center to achieve monthly files and ET target.1.3. Achieve visitors to conversion ratio as per group target/standard.1.4. Counsel and convert ONLY consult/registered patient to file.1.5. Resolving patients complaints and ensuring patient satisfaction.1.6. Collaborate with marketing team in planning and implementing marketing activities.1.7. Coordinate with various departments which includes HR, Marketing, MRD/ Reception, MIS, Maintenance, OT etc.1.8. Optimizing patients satisfaction by reducing waiting time, ensuring cleanliness and staff courtesy.1.9. Keep a check on PCPNDT appointments and ensuring patients visit timely.1.10. Ensuring proper flow of file movement from reception till exit of patient.1.11. Comforts patients by anticipating patients anxieties, answering patients questions; maintaining the reception area.1.12. Ensuring availability of treatment information by filing and retrieving patient records.1.13. Helping patients in distress by responding to emergencies.1.14. Protecting patients rights by maintaining confidentiality of personal and financial information.1.15. Maintaining operations by following policies and procedures, reporting needed changes.1.16. Contributing to team effort by accomplishing related results as needed.1.17. Maintaining and securing all written and electronic medical records within a medical records department.1.18. Ensuring information contained in the record is complete, accurate and only available to authorized personnel.1.19. Completing medical record by reviewing information, notifying record deficiencies, tracking outstanding records etc.,

Keyskills :
filingpatient carequalitymedical recordsbudgetingmisvisitbilling

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