Order Administration Support

Job Description

VARITE India Private LimitedAbout The Client: A technology company specializing in solutions for diverse industries, including construction, agriculture, transportation, and geospatial. Their offerings include hardware and software solutions utilizing advanced technologies such as GPS, sensors, and communication tools to enhance efficiency and productivity. The products encompass precision technology for agriculture, construction project management tools, fleet management solutions, and geospatial software. With a global presence, the company has become a leader in applying technology to address complex challenges across various sectors, contributing to advancements in precision and productivity.About The Job:

• As a Senior Customer Master Analyst, you will be an essential part of the order-to-cash cycle responsible for supporting business divisions by creating, managing and maintaining an accurate record of our global customer database.
• Your role involves collaborating with various departments, including sales, customer service, logistics, and finance, to ensure a seamless order-to-cash process.
• You will play a critical role in maintaining customer satisfaction, business division support, trade and revenue compliance and contributing to Clientxe2x80x99s overall success.

Essential Job Functions:

• Customer Data Management: Help manage the creation, maintenance, and accuracy of customer master records in our database. This includes capturing and revising relevant information such as contact details, billing and shipping addresses, and other pertinent data to ensure information is up-to-date.
• Data Validation: Identify and rectify discrepancies, inconsistencies or duplications in the system.
• Process Improvement: Make recommendations to team leadership where there are inefficiencies or opportunities for possible improvements to existing data validation processes.
• Collaboration: Work with cross-functional teams, including sales, marketing, finance, and customer service to gather and validate customer information. Communicate and interact both professionally and effectively to resolve data-related issues and provide support when required.
• Compliance: Ensure compliance with company policies and procedures, as well as localization requirements when applicable, related to customer data and data privacy.
• Escalation: Escalate unresolved or complex cases to team leadership for assistance.
• Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and contributing to a positive overall customer experience.
• Complex Merge Cases: Analyze & make decisions about whether or not to merge accounts in complex situations. Work to get appropriate approvals and process the merges when appropriate, or offer alternative solutions so there is a positive outcome for the customer.
• System Enhancements: Actively participate in system enhancement projects and initiatives related to customer master data management, including testing and providing feedback as necessary.

Qualifications:

• High level of integrity and commitment to maintaining data confidentiality
• Minimum Bachelor Degree
• Degree in Business Administration, Information Systems or a related field, or equivalent work experience, is preferred
• 3-5 yrs experience in customer data management or a similar role, preferably in a large-scale organization, with strong customer service and data entry experience is highly preferred.
• 3-5 yrs experience using customer relationship management (CRM) systems and other data management tools is highly preferred.
• Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus.
• Strong attention to detail and ability to handle large volumes of data accurately
• Advanced problem-solving and trouble-shooting capabilities
• Analytical mindset with the ability to identify data patterns and trends
• Demonstrated strong organizational skills and the ability to prioritize tasks effectively
• Adaptability: Willingness to adapt to changing business needs and a fast-paced environment.
• Multi-lingual always a plus: some global regional language requirements may apply based on location

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitUnlock Rewards: Refer Candidates and Earn. If youre not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where youll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.Experience Level Bonus Referral: 0-2 years INR 5,000 2-6 years INR 7,500 6 years INR 10,000About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Varite