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Need- Loan IQ Senior Analyst - CWR

2.00 to 6.00 Years   Chennai   18 Oct, 2022
Arminus
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Role title: Senior AnalystReports to (position): Operations Manager/Team LeaderTeam/BU/Division: Credit Admin Hong Kong /India / Taiwan / PhilippinesNeed resources from IT Banking background profiles onlyExperience - 2-6 YearsRole purpose: The primary function of this role is to support the lending functions of Institutional Lending Operations. Duties include Loans processing, Static data and Limit Maintenance in core system on a timely and accurate basis. Candidate should also have sound knowledge on Lending Products. Good customer service ethics is part of this job, putting customers first and delivering operations service that continuously exceeds the internal and external customers expectations. The ability to build relationships and networks is essential to achieve this outcome. Problem analysis and solving is required as well as an ability to determine when issues require escalation. Key Skills: CategoryCustomer: Provide an integrated and high level of customer service to the internal and external customers through collaboration and engagement Ensure all customer correspondence is clear, concise, timely and accurate Responds and follows-through to ensure customer s needs are met by liaising with other parts of London & NY Operations to achieve customer delight. Resolves as required or escalates complex matters to the Line manager.Process: Seek to understand all relevant team functions by being a Subject Matter Expert. Conducts checks before processing, ensuring all documents details are accurate, verifies transactions for Loans, Limits and Documentation. Act as a first point of contact for internal and external parties for all team matters impacting the business, including Business Continuity Plan Control workflowPeople: Strong ability to guide employees toward goal achievement through teamwork/collaboration, motivation and development skills including the ability to act as a role model within the organisation. Provide guidance & training to less experienced team members to ensure increase in productivity. Identifying any potential gaps and suggest appropriate action to Line Manager. Develop and implement appropriate procedures, processes and cross training.Risk/Compliance: Ensure all services delivered comply with ANZ Group governance requirements, policies, processes and standards and with legal and regulatory requirements.Resolve issues or escalate them as required.,

Keyskills :
business continuityreportingrole modelresearchcustomer relationsaccounts

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