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Monitoring Engineer

3.00 to 7.00 Years   Chennai   02 Mar, 2021
Fidelity National Information Services, Inc
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associates Degree Travel Percentage : 0%Systems Operations Analyst I ChennaiAre you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamProvide level 1 and level 2 support for client-facing systems and applications including mainframes, Tandems, switches, networks, processor links, ATM s, servers- windows, UNIX, Linux and internet applications.What you will be doing

  • IT Enterprise Customer facing communications & excellent coordination with internal engineering resources.
  • Drives issue resolution by making critical decisions that may impact multiple clients processing.
  • Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.
  • Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
  • Follows escalation procedures when appropriate to resolve errors in a timely manner.
  • Monitors and responds accordingly to an array of system and application generated messages.
  • Responds in a timely manner to questions and requests from incoming calls and incident tickets.
  • Proactively maintains contact with clients and serves as client advocate to internal organizations.
What you bring
  • Overall 3+ Years experience
  • Excellent spoken and written communication.
  • Should be willing to deliver excellent customer service in a 24X7X365 production environment
  • Should be willing to work on a rotational week off pattern
  • Troubleshooting skills windows services, DNS, DHCP, FTP, NFS, Backups, OSI model, TCP/IP Networking components, Active Directory, LDAP.
  • Should know and be skilled in troubleshooting desktop systems, workstations, servers and network issues in a heterogeneous environment.
  • Should be able to document, track and monitor client incidents in ticketing system to ensure a timely resolution (ServiceNow ticket tool experience preferred)
  • Should have a good understanding on what is a monitoring tool and should have experience working on a monitoring tool such as (Example: SolarWinds etc.)
  • Should know to prioritize and escalate support incidents and requests based on business impact and documented guidelines.
  • Should maintain passwords, data integrity and file system security for the desktop environment.
  • Should be able to communicate highly technical information to both technical and nontechnical personnel.
  • ITIL V3 foundation trained / certified is mandatory to uphold integrity of all internal processes (Incident/Major incident/Problem/Change).
  • CCNA is must.
  • Microsoft windows server certification is mandatory.
Added bonus if you have
  • Knowledge of FIS products and services
  • Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
  • Knowledge of financial services industry
  • Knowledge of basic financial analysis principles and ratios
What we offer you
  • An exciting opportunity be a part of World s Leading FinTech Product MNC
  • To be a part of vibrant team and to build up a career on core banking/payments domain
  • A broad range of professional education and personal development possibilities FIS is your final career step!
  • A broad range of professional education and personal development opportunities
  • Time to support charities and give back in your community
Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
linuxwindowsactive directoryasset managementosi modelfile systemv3 foundationwindows serverdata integrityonline privacycustomer servicewindows servicesissue resolutionbss

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