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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
DescriptionAbout SirionLabs:SirionLabs - SaaS Product firm | is looking for people who are driven to make a difference.Bringing together leading innovation, unrivalled Contract Lifecycle Management expertise and a deep commitment to customer success, SirionLabs helps the world s leading businesses contract smarter. Powered by intelligence uniquely connected across the complete contract lifecycle. SirionLabs easy-to-use, highly configurable Smarter Contracting Platform brings legal, procurement and business teams together to author stronger agreements, manage risk and strengthen counterparty relationships.Today, analyst firms such as Forrester, Spend Matters and IDC agree that SirionLabs is a leader in CLM whilst world leading businesses including Vodafone, Unilever, DHL and Morgan Stanley trust SirionLabs to create, control and manage over 5m contracts worth more than $300bn, in 100+ countries around the world. SirionLabs is backed by leading VC firms and gone through series C round. SirionLabs is a 550+ people company with 7 offices globally.Job Role: Manager- Service DeskWork Location: GurgaonYears of Experience required: 8-12 years, RequirementsAbout the role: Service Desk team is the 1st point of contact for all business users (internal & external). Service desk monitors the ticket queue, resolve all L1 queries and route other tickets to right department in timely manner. Service Desk manager will be responsible for executing the service desk strategy and tactics that will improve the customer service desk function. The focus is to build & run a global service desk that runs (24x7x365) and supports Sirion product for customers present globally (US, Europe, Australia, APAC). Candidate will follow the ITIL processes and monitor the daily queue of tickets. Candidate should be able to drive operational efficiencies, process documentations, service level management & resource management.Requirements-
Keyskills :
service level managementproduct qualityquality checkservice deskservice levelcustomer servicecustomer supporttechnical supporttime managementservice levels