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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Manage a tele-calling team to deliver on productivity standards.KEY RESPONSIBILITIESIn charge of day to day management of customer care team and accountable for their resultsSet targets, review results, deal with individual performance and manage delivery of customer care servicesSupervise the incoming call handling team to ensure consistent delivery of customer delight relating to queries or problem resolutionMaintaining TCO productivity standardsDaily review of CSO sTake customer calls, which the CSO is not able to handleSchedulingIdentify & report training needsAssist in job performance evaluationsIncreased customer satisfaction through timely customer complaint redressalManage, motivate and train CSO s to ensure that performance is optimizedEnsure that the team routes calls through IVR where applicableKNOWLEDGE/SKILLS/EXPERIENCEBasic computer skillsShould have thorough product knowledge both Banking and CardsCustomer service expertisePrioritization skillsOrganizational and leadership skillsUncompromising approach to customer service and problem resolutionTeam Leadership and Interpersonal skillsStrong communication skills including good grammar and articulationPositive, polite, cheerful and courteousEnthusiastic, empathetic, yet firm when neededPatient, Non-Confrontational, ResilientAbility to work under pressure and multitaskManage conflicts and solve problemsGood listening and sales skillsREPORTS TO: AVP Priority BankingApply now to join the Bank for those with big career ambitions.,
Keyskills :
strong communication skillscustomer care team leadershipcustomer service product knowledgecommunication skills customer satisfact