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Manager, Application Engineer

2.00 to 7.00 Years   Chennai   14 Nov, 2022
Amazon
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    can mentor support engineers, innovate, love solving hard problems and never take no for an answer.
    • Lead a team in supporting our business teams worldwide by providing critical product support
    • Technically lead on your team and act as a subject matter expert for one or more services
    • Lead large multi-team projects and resolve the most complex support issues.
    • Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation
    • Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation
    • Think proactively and work to prevent support issues before they are realized.
    • Regularly work with management to assign tasks and small projects to other Support Engineers
    • Take a role in the strategic direction of the team
    • Play a significant role in hiring, mentoring, and training employees
    • Demonstrate excellent judgment when making decisions.
    ,
    • Bachelors degree in Engineering or related field.
    • 8+ years experience in software development, testing or support engineering.
    • 3+ years of technical lead experience
    • 2+ years of experience in hiring, developing and evaluating performance of engineers.
    • Hands on experience in perl/shell scripting, JavaScript, SQL queries and Linux commands.
    • Experience in electronic data interchange is a plus.
    • Demonstrated skill and passion for problem solving and operational excellence
    • Ability to understand, troubleshoot and describe complex technical processes and issues.
    • Clear and effective communication & documentation skills.
    • Technical support experience is a definite plus.
    • You can solve problems at their root, stepping back to understand the broader context.
    • You will have experience in influencing other teams internally and externally to deliver the right solutions for the end customers.
    • You will have experience in defining metrics for larger, more complex projects and productivity.
    • You have experience in understanding needs of business and end customers and translating them into right solutions.
    • You will have the art of making your team a great place to work and grow.

Keyskills :
salesautomationprogrammingplcsql queriesdata researchscada

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