Lead - Software Engineering

Job Description

Job Title Lead Software EngineeringThe Purpose of This Role

• PI team is looking for a Full Time Salesforce Developer that will work within a team-based agile model to enhance and streamline how Fidelity s highly talented Sales, Relationship, Service and Operations teams deliver top level service with our clients and prospects leveraging Salesforce best practices. This role is in Fidelity Personal Investments Customer Care Platform Tribe within the Digitization of Service Domain.

The Value You Deliver

• Empowering PI reps with Salesforce features to deliver better customer experience

The Skills that are Key to this roleTechnical / Behavioral

• Expertise in understanding the Salesforce.com, Salesforce 1, Sales Cloud, Service Cloud and other Salesforce product areas.
• Must have verified Salesforce certifications, minimum Salesforce Certified Administrator and Platform Developer I
• Should have strong technical capabilities and be able to contribute towards programmatic solutions on Salesforce platform, including Apex, VisualForce, Lightning components, LWC, Test class development and coverage.
• Solid knowledge of creating and managing custom objects, fields, formulas, validation rules, page layouts, reports, custom workflows and approval processes within Salesforce.
• Recommending, designing, advocating for, and actually administering best practice uses of Salesforce Sales Cloud and/or Service Cloud as well as internally-built tools, ensuring native functionality is maintained and customization is vastly minimized.
• Deep understanding of Salesforce.com API tools (Data loader/Workbench/Custom Metadata loader) for data migration activities in Salesforce.com.
• Extensive work experience in developing custom solutions and interfaces leveraging Salesforce.com platform and integration to other third party solutions.
• Should possess extensive knowledge of Java, JavaScript, jQuery, SOQL, XML, HTML, Rest API and CSS.
• Should have experience in working with DevOps tools such as Eclipse, Git, GitHub, Bitbucket, Jira, Confluence, Jenkins to manage development and auto deployments.
• Experience on Salesforce DX, Lightning Web Component and Einstein Analytics is an added advantage.
• Should have deep functional knowledge of sales and support business processes.
• Should have experience in managing technical delivery of custom development, integrations and data migration elements of a Salesforce.com implementation.
• Should have configuration experience using Salesforce.com point-and-click developer interface.
• Demonstrated ability in automating manual unit/functional testing and helping create a continuous integration pipeline.
• Should be able to lead technical design sessions and architect technical solutions that are aligned with customers business objectives.
• Should be able to design and manage execution of unit and integration test plans (automation and manual) to ensure that a quality solution is delivered.
• Should have Hands-on experience on delivering large scale projects utilizing Agile delivery methodology and participating in story writing, backlog grooming, and all Scrum ceremonies.
• Identifying, diagnosing, and resolving technical problems, escalating and pulling in other expertise when appropriate.
• Abiding by best practices and adhering strictly to processes set by other teams for system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.
• Effective communicator with the ability to rally people and sometimes teams around delivering on a customer centric vision.
• Taking risks, trying new approaches, and collaborating to drive real improvements in tools people use to do their jobs.
• Should be able to train and mentor junior resources.
• Willingness to Learn!

The Skills that is good to have for this role

• Business knowledge or propensity to upskill on business knowledge in order to understand and better deliver against the needs of the advisor and their end clients
• Strong CRM knowledge and experience
• Salesforce Lightning Configuration, SOQL, Rest API and Development
• Salesforce DX
• Lighting web component
• Understanding of HTML & jQuery

How you re Work Impacts the OrganizationPersonal Investing (PI) is the retail investing arm of Fidelity that serves the financial needs of millions of individual investors with a comprehensive range of investment products and services. The primary objective of the team in India is to enable the PI businesses, working with our IT business partners in the US. Over the years, we have developed technical expertise on various functions of personal and strategic investment products and data. Across our business we take great pride in building strong and lasting relationships with our customers, providing sound investment guidance, and delivering a best-in-class customer experience.The Expertise we re looking for

• 7+ years of IT experience
• Bachelor s or Master s degree preferred
• Mandatory Salesforce certifications like Certified Admin, App builder and/or platform developer certifications.

Company OverviewFidelity Investments is one of the worlds largest providers of financial services. Headquartered in Boston, US, Fidelitys goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. Privately held for nearly 70 years, Fidelity employs 45,000 associates who are focused on the long-term success of our customers. FMR (Fidelity Management & Research) India is the Global Inhouse Center of Fidelity Investments. Headquartered at Bangalore, where operations commenced in 2003, FMR India has another fully-functional unit at Chennai. To know more visit: FMR IndiaLocation: Chennai Cambridge TowerShift timings: 11:00 am -8:00 pmCertifications:Company OverviewAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity India has been the Global Inhouse Center of Fidelity Investments since 2003 with offices in Bangalore and Chennai. For information about working at Fidelity, visit India.Fidelity.com. Fidelity Investments is an equal opportunity employer.Apply,

Keyskills :
javasqljavascriptsql serverjquerycustomer carestory writingdata migrationdata integritycustom objectstechnical designcustomer centricvalidation rulesrelease management