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Invite Candidates for Officer, Specialist, Contact Centre, Corporate Banking

3.00 to 5.00 Years   Chennai   22 Jun, 2022
DBS Asia Hub 2
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    *Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job duties and responsibilities:
    • To answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner
    • To understand customer s needs and provide solution / attention to them
    • To fulfil customer requests, ensuring total customer satisfaction
    • To demonstrate strong work commitment and work ethic
    • To solicit customer feedback
    • To adhere to schedule of work & be available for deployment at short notice when on standby
    • Open to work shifts across Monday to Sunday (it is not 24/7).
    Experience
    • Minimum 3- 5 years of Banking experience.
    • Experience in Indian Banking industry
    • Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
    • Experience in phone banking operations
    • Understanding of RBI Regulations
    • Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
    • Excellent Communication skills, good writing skills
    • Willingness to learn new product
    Technical Competencies
    • Experience in Indian Banking industry
    • Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
    • Experience in phone banking operations
    • Understanding of RBI Regulations
    • Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
    Education
    • Graduate / Post Graduate
    ,

Keyskills :
debit cardstrade financephone bankingaccount openingbanking productscorporate bankingcommunication skillsrbicashloans

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