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Hiring For Customer Support(Voice Process)Chennai

0.00 to 4.00 Years   Chennai   29 Nov, 2021
Careernet
Job LocationChennai
EducationNot Mentioned
SalaryRs 3.0 Lakh/Yr
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Job Role:

  • Answer inbound calls and assist customers with their Queries/Request/Complains.
  • Raise Request & Complaints on behalf of the customer in the CRM tool.
  • Generate leads and educate customers about new products & their benefits.
  • Maintain and adhere to compliance guidelines
  • Capture problem indicators, highlight and suggest improvement
  • Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
  • Maintain adequate knowledge levels on products, processes and systems used
Skills Required:
  • Excellent verbal communication skills
  • Ability to comprehend, capture as well as interpret basic customer information
  • Strong customer service focus
WORK FROM OFFICEWork Timings:, Open to work in shifts ,5 days workLanguages Required: ENGLISH Education: Graduation Mandatory (should be passout from 2********)age limit 27 yearsexcellent communication skillsEven freshers can applyTo apply call or whatsapp RIYA @ **********Or Mail at***********@careernet.co.in, Job Role:
  • Answer inbound calls and assist customers with their Queries/Request/Complains.
  • Raise Request & Complaints on behalf of the customer in the CRM tool.
  • Generate leads and educate customers about new products & their benefits.
  • Maintain and adhere to compliance guidelines
  • Capture problem indicators, highlight and suggest improvement
  • Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
  • Maintain adequate knowledge levels on products, processes and systems used
Skills Required:
  • Excellent verbal communication skills
  • Ability to comprehend, capture as well as interpret basic customer information
  • Strong customer service focus
WORK FROM OFFICEWork Timings:, Open to work in shifts ,5 days workLanguages Required: ENGLISH Education: Graduation Mandatory (should be passout from 2017-2020)age limit 27 yearsexcellent communication skillsEven freshers can applyTo apply call or whatsapp RIYA @ 7838798650Or Mail atreeva.kanda@careernet.co.in,

Keyskills :
verbal communicationmailbasicinterpretscorecardworkforce managementcommunicationiexcustomer serviceivrcopccall center developmentindicatorsnumeracyctiavaya productsacdcall logginginbound callscompliance

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