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Hexaware - Customer Success Manager - ServiceNow

8.00 to 15.00 Years   Chennai   31 Jul, 2023
Hexaware Technologies
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Professional - 8+ years of experience with ServiceNow required - 12+ years of experience with IT Industry required Academics - Bachelors degree or equivalent combination of education and experience.- Preferred Qualification- MBA (IT Operations)- CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping - ITIL Foundations certification is preferred. Must Have Experience - Experienced in implementation of ServiceNow solution using industry best practices and help build a complete ecosystem around ServiceNow- Ready to walk the extra mile to meet the Customer Success- Hands-on development experience for ServiceNow platform- Ability to design and propose solutions around ServiceNow Product line and their interface to IT landscape- Implemented ServiceNow project in Domain separated instance - Experienced in implementation on ITOM & Automation. - Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. - Able to guide the team and handle escalations- Prior experience with Presales / Customer handling / Consulting around ServiceNow. Good to have Experience - Worked on either of CSM, HRSD, GRC, ITBM - Review existing set up and provide best practice recommendations in line with the OEM - Not just a People Manager but someone ready to get hands dirty when neededThis job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.,

Keyskills :
salescustomer servicecustomer relationsmarketingonboardingcustomer handlingoemgrccsmsetitildesignpresaleseducationecosystemconsultingservicenowfoundations

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