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HCL OPENINGS REMOTE DESKTOP SUPPORT-L2_Chennai

4.00 to 8.00 Years   Chennai   20 Jun, 2022
HCL Technologies Ltd
Job LocationChennai
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    A good command in English is mandatoryInterested candidates share your resume to email id: hidden_emailTechnical skillsRequired Installing software ,Diagnosing technical issue , Trouble shooting, Ticketing tools , Remote assistance ,Desktop support, phone support , Active directory , ITSM Ticketing tools , VPN & Remote dial In support , Managing Remote sites .Role 1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone (5.) Support for laptop, desktops, and printers. (6.) Personal dedication to providing high quality, superior service at all times. (7.) Microsoft environment knowledge (desktop & server).Role1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone (5.) Support for laptop, desktops, and printers. (6.) Personal dedication to providing high quality, superior service at all times. (7.) Microsoft environment knowledge (desktop & server).

Keyskills :
voice supporttechnical supportremote desktopdesktop supportremote desktop supportticketing tools

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