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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Finance / Accounts / Tax |
| EmploymentType | Full-time |
About Global ServicesThe Global Services business group deploys, supports and operates communication service providers (CSP) and enterprise networks. This includes network infrastructure services and professional services for mobile networks and managed operations for fixed, mobile, IP and optical domains. Nokia is also leading new growth areas including network cognitive services and analytics, public sector networks, energy and transport markets and our Worldwide IoT Network Grid (WING) which provides seamless connectivity across geographical borders and technologies.Job DescriptionAdvanced level 2 fault analysis and troubleshooting, also known as Second Level Maintenance (SLM), is part of fault management. SLM provides high-level fault management and technical support to other functions, such as performance reporting and configuration management, and includes troubleshooting, diagnostics and support for field maintenance to resolve problems. Where necessary, remote restoration of network elements will be done.Job Responsibilities & CompetenciesCandidates must have at least 7+ years of Telecom experience with strong Transmission background.Expert in Optic Network technology - DWDM, OTN, OCH & ASON concepts.Excellent knowledge & Experience of Nokia1830PSS & Ciena 6500 DWDM nodes.A good understanding and Worked intensively on L0, L1, L2 & L3 Layers.FM L2 will be responsible for Handling ticket / assignment to L3/ prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW.Woked in ITSM tool like Remedy/Netcool and other customer specific tools.Preparing Incident report / RCA / Knowledge Articles /Lesson learning etc.He / She should follow ITIL process for resolving technical issues and follow the defined processes (SOPs/SOWs) while attempting to resolve the incidents.Maintain, audit and compliance actions of the network HLD, LLD always.Proactive tracking of the system capacity utilization, impact risk, closure action plan agreement and governance escalation wherever needed.Control and own monthly Improvement plans. Regularly monitor and add actions in the Improvement plan based on regular governance & customer escalations.Problem-solving skill in Multi Domain & Multi-Vendor Transport Architecture.Provide 24/7 support on telecom network elements.Sound knowledge on the Transport KPIs/SLA s.Strong interpersonal skills are a prerequisite.Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people s lives and help to overcome some of the world s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.,
Keyskills :
itil processpublic sectorfault analysisproblem solvingglobal servicesfault managementnetwork elementsequipment supplytechnical supportservice providersfield maintenancenetwork technologyinterpersonal skills