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CXQO Associate - Chennai_Amazon

0.00 to 2.00 Years   Chennai   15 Jun, 2022
Amazon Development Centre India Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaOperations Management / Process AnalysisBack Office Operations
EmploymentTypeFull-time

Job Description

    Greetings from Amazon !We are hiring for CXQO Associate.Interested candidates may apply at the given link for the rounds of discussion.Job Description -Amazon CXQO Associate - Chennai( contract)Amazon CXQO Associate - ChennaiHow often have you had an opportunity to be an early member of a team that is tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry Amazon Go is a new kind of store with no lines and no checkout, you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com/go.CXQO Machine Learning Data Operations associates support the backend technology which make Just Walk Out technology possible for our Amazon Go stores and partners. In this role you wont directly interact with customers, but instead youll support our computer vision and algorithms.Job Duties and Responsibilities:
    • Perform data collection tasks related to an Amazon device, application, or service.
    • Execute tasks assigned to you on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
    • Participate in process improvement to increase the quality, efficiency, and accuracy of your teams processes.
    • Partner with your team manager when your work is delayed or blocked due to technical issues.
    • Report issues with tools and software to the development team when necessary.
    • Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
    What We Offer
    • Attractive and competitive salary
    • Opportunity to work in a world class organization
    • Benefits package
    Basic Qualifications:(You must meet ALL these qualifications to be eligible for the position listed)
    • Bachelors degree.
    • 0 to 2 years of experience in a contact center or equivalent.
    • Ability to work any shift including: nights, weekends and holidays.
    • Comfortable working in an ambiguous and fast paced environment.
    • Must be able to work virtually in a work from home environment.
    • High attention to detail.
    Preferred Qualifications:(These are helpful to possess to be selected for the position listed)
    • Proven record of delivery of performance metrics in an Operations environment
    • Practical knowledge of data processing needs and trade-offs
    • Experience working in virtual environments
    • Experience with root cause analysis
    • Experience driving process improvement initiatives and/or Lean/6 Sigma training
    Important Note:
    • This is a permanent work from home role.
    • Its mandate for you to have Power back up.
    • Its mandate for you to have an Internet connection with LAN with a running speed of 40 MBPS.
    • Its mandate to be based out of Chennai in order to onboard you for this VCC (Virtual Contact Center) role.

Keyskills :
international call centerquery resolutioncustomer servicecustomer supportoperationsdata centeroperations managementdata center operations

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