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Customer Service & Operations Associate

0.00 to 10.00 Years   Chennai, Tamil Nadu   03 Sep, 2024
NatWest Group
Job LocationChennai, Tamil Nadu
EducationNot Mentioned
SalaryNot mentioned
IndustryNot mentioned
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Join us as a Customer Service & Operations Associate

  • In this customer centric role, wexe2x80x99ll look to you as the first point of contact to provide outstanding service to our customers
  • Joining our Reconciliation & Investigations team, youxe2x80x99ll be helping the bank to achieve its goals by dealing with all customer queries through to completion
  • Hone your organisational and problem-solving skills, in an environment where wexe2x80x99re dedicated to your professional development
  • Were offering this role at associate level
What youll doAs a Customer Service & Operations Associate in Reconciliation & Investigations, youxe2x80x99ll be providing a proactive service to make sure our customers meet all of their financial arrangements. Youxe2x80x99ll educate them in the different ways they can bank with us, supporting them in choosing the right service options for their personal needs. In addition, wexe2x80x99ll look to you to support the financial planning business through the production of accurate management information and accounts.Youxe2x80x99ll also be:
  • Taking responsibility for the administration and reconciliation of sales figures for all deposit trackers and for the maturity process of deposit trackers, including all reporting and communication to the relevant departments
  • Making sure that early encashment and deceased cases are processed accurately
  • Making sure that all client letters are issued with relevant guidelines and in-line with the terms and conditions of the tracker bonds
  • Dealing with requests relating to tracker bonds and making sure that these are completed in a timely manner and within internal and regulatory guidelines
The skills youll needTo be successful in this role, youxe2x80x99ll need experience of working in the financial services industry, coupled with good planning and organisational skills and the ability to deliver to deadlines. Wexe2x80x99ll also expect you to have the ability to work well as part of a team.Youxe2x80x99ll also need:
  • Experience in providing a dedicated support to a regulated sales team
  • Good numerical skills, excellent problem-solving skills and the ability to maintain high levels of attention to detail
  • Good knowledge of Microsoft Office, especially Excel
  • An understanding of regulatory requirements and procedures, and technical knowledge of relevant products
  • Knowledge of regulation and compliance, such as data protection, money laundering and financial services authority regulations
  • Detailed knowledge of the financial services product range

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