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Customer Service Executive

1.00 to 6.00 Years   Chennai   07 Oct, 2020
Atria Convergence Technologies Limited
Job LocationChennai
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryTelecom / ISP
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Purpose of the RoleThe objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.Role Description

  1. To provide customer satisfaction on every call / e-mail. 2. To ensure closure of the ticket / e-mail within the prescribed TAT 3. To provide speedy resolution 4. Willingness to work in rotational offs & rotational Shifts 5. To resolves product or service problems by clarifying the customers complaintKey Result Areas
This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.Desired Skills and CompetenciesMentioned in competency guideRecruitment SpecificationsEducation Graduate or equivalentWork Experience Minimum of 1 - 6 Years of work experience Experience in customer service or call centre background preferred Strong communication skills Good interpersonal skillsKnowledge of multiple languages like Tamil, Kannada, telugu, Hindi will be an added advantage.Venue DetailsTVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028Interview Date : 9th Oct 2020Interview Timing : 10am - 1pmNotice Period : Preferably Immediate Joiner / Max 15 daysContact Person: Prithvi(HR)*While at the premises pls ensure to adhere safety norms by wearing mask & social distancing
  • Job Location: TVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028
  • Date: 09-Oct-2020

Keyskills :
customer supportcustomer complaintscustomer satisfactionbpocustomer carecustomer servicevoice processsolving queriescustomer relationshiphandlingcalls

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