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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Finance / Accounts / Tax |
| EmploymentType | Full-time |
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area.Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required.Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:Analyze the issues being raised against our applications and design, then implement or manage enhancements to prevent any future occurrences of these problems or issues.Own and manage the Incident response process. Must be able to escalate problems to appropriate technology and business teams, while adhering to Service Level AgreementsEffectively communicate issues and status updates with business users, second level support, and development teamsFocus on continuous improvements on existing Application monitoring as well as the underlying infrastructureProvide technical solutions and liaise with the Operations business during critical client testing environment outagesManage remediation tasks following critical outages, to avoid repeat failuresReview changes coming into the platform, ensure quality of releases is adequate.Collaboration with Development partners, Internal Support partners to prioritize fixes and support neededCreate innovative solutions and proactive approaches to optimizing processesFollow thru to ensure each problem is resolved according to SLA
Keyskills :
salestechnical support slacustomer relations deliveryservice level analytical skillshigh availability