Hyderabad Jobs |
Banglore Jobs |
Chennai Jobs |
Delhi Jobs |
Ahmedabad Jobs |
Mumbai Jobs |
Pune Jobs |
Vijayawada Jobs |
Gurgaon Jobs |
Noida Jobs |
Hyderabad Jobs |
Banglore Jobs |
Chennai Jobs |
Delhi Jobs |
Ahmedabad Jobs |
Mumbai Jobs |
Pune Jobs |
Vijayawada Jobs |
Gurgaon Jobs |
Noida Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
What you ll be doing. Our customers rely on us for the best network and customer experience. You will be responsible for helping to grow and optimize our multimodal Artificial Intelligence Automation experiences through our Digital Assistant ChatBot/Voice Bot. As part of the National Customer Service Consumer Group, you will work on identifying the strategic direction, planning, and execution of digitally connected experiences powered by Artificial Intelligence/Machine Learning driven insights and leading technologies. The work you ll do every day will help us create simple, customer-centric, digitally oriented customer and employee experiences for our Home and Mobile customers. As a Leader in our Data Analytics team, you will have the opportunity to directly impact future growth and success, as we continue to construct the organization and coordinate partnership with various business channels. You will be responsible for developing roadmaps and overall program/project management and support the implementation of medium to large-sized initiatives for our Digital Assistant (ChatBot / VoiceBot) which is the future of Verizon s self-service (Digital DIY) interactions and increasingly, the starting point for customer engagements. You will work with our partners within the Omni-channel Customer Experience and Digital Operations organization, Customer Service Operations, and Global Technology Solutions teams to develop new Bot flows and automation solutions while representing Customer Service requirements. In addition, you will work with the workflow-tracking, distribution, and daily operations of a Chatbot QA and testing team, working closely with various team members, delegating Chatbot Conversational-Intent projects and distributing workflow through the One-Jira Production ticketing system. Working with User Interface and User Experience design teams as well as an Artificial Intelligence Optimization team, you will assist with development of guidelines for end-to-end testing ensuring the prototyped experiences adhere to the designed conversation footprints (MIRO Boards) and wireframes providing best in class Customer Service Experience through Chatbot interactions.
Keyskills :
project managementequipment supplyprogram managementcustomer servicedaily operationscustomer service operationsproject managersuser experience design