Assistant Manager- Capacity Planning & Management

0.00 to 2.00 Years Chennai,India 02 Jul, 2023

Job Location	Chennai,India
Education	Not Mentioned
Salary	Not Mentioned
Industry	Telecom / ISP
Functional Area	Telecommunications Engineering
EmploymentType	Full-time

Overall Role Purpose

Primarily responsible for the remote configuration and commissioning of customer solutions over the MSP, ITN and legacy core MPLS networks, the Build Test and Integrate (BT&I) department support the provisioning of Vodafone core IP & Data products, whilst also providing associated Remote Access, Transmission Build,L1 L2 & L3 Testing and Customer Reporting requirements.
The job holder will be responsible for a subset of the above tasks / duties, based on their deployment within BT&I, and as directed by their line manager, but may be required to adapt or assist with other aspects as operationally required. Additionally, manage customer orders, network designs, and carry out technical validation to ensure the integrity of network inventory, systems, and databases is maintained. Further there may be a requirement to support the delivery of key business or customer Projects.
Note: SC Clearance (or eligibility) is a mandatory requirement of this role

Working Relationships & Interfaces

Minimum qualification & experience

Key Accountabilities

Responsible for the configuration, installation and testing of customer CPE equipment and associated PE configuration over Vodafone core networks, whilst ensuring that all associated customer and network documentation is maintained, inclusive of standard and non-standard customer solutions
Prior to customer utilisation, and in accordance with customer network design criteria, ensure quality assurance is maintained.
Carry out network configuration and associated activities in adherence to approved Local Work Instructions and GDA configuration guidelines in order to ensure that the integrity of core networks, all systems, databases, and network inventory is maintained
Required hours of work will be to suit the clients needs/demands this will include night/weekend work or split shifts.
Validate and carry out planned customer network changes both inside, and outside of departmental core working hours
Carry IP Address allocation, whilst ensuring that associated systems and databases are accurately maintained.
Achieve agreed performance levels in line with Business targets, Customer requirements and functional SLAs, whilst also ensuring proactive management of order queues within associated order management systems
Escalate issues and potential delays through Line Management channels in accordance with standard procedures to ensure that SLAs are not breeched

Technical Competencies

Demonstrating a strong background in data communications with a clear understanding of technologies and systems used, this should include some of the below
Cisco Routers & Switches, PPP, MLPPP, Ethernet, Alcatel and Juniper devices.
Good understanding of TCP/IP protocols & services (TCP/UDP, IPSec, VoIP, SNMP, DNS, Radius/TACACS+, BGP, EIGRP, OSPF)
Understanding of MPLS VPN fundamentals and their application within a Service Provider environment, including the application of QoS mechanisms.
Experience in the maintenance of an enterprise data network architecture
Excellent communication skills both written and verbal
Good interpersonal skills - sensitive to customers needs, patient, pleasant and diplomatic
Able to work and resolve simple problems using own initiative with minimal external input
Experience of provisioning tools and network management applications such as Oracle IPSA, Alcatel 5620 SAM, Cramer

Keyskills :
IpsecSwitchesnetwork management applicationsCisco RoutersDnsEigrpSNMPMpls VpnBGPEthernetOSPFprovisioning toolsInterpersonal SkillsTCP/IP protocolsPppCommunication SkillsJuniper devicesVoIPServicesMLPPPalcatelQoS mechanismsRadius/TACA

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