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Aruba Critical Account Manager

10.00 to 15.00 Years   Chennai   14 Sep, 2021
Hewlett-Packard India Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD,General / Other Software
EmploymentTypeFull-time

Job Description

Education and Experience Required:

  • Bachelors degree in Computer Science, Engineering, or related field.
  • Master degree in related field a plus.
  • 10+ Years of customer facing service, engineering support or related delivery roles.
  • Experience in Service/Technical Escalation Management a plus
Knowledge and Skills:
  • Program/Project Management of critical issues in a cross-functional and highly charged and technical environment.
  • Excellent understanding of various data networking protocols
  • Good breadth of understanding of Aruba products, solutions and use cases
  • Excellent ability to engage with various technical teams (R&D, Field, Partner, 3rd Party etc.,) and facilitate technical analysis and resolution
  • Must be able to ensure acceptable and continual progress by influencing, negotiating, communicating, and delegating during technical/business collaboration when necessary.
  • Must support and promote a whatever-it-takes, customer-first culture during issue resolution.
  • Must have outstanding communication skills both verbal and written that will be used in dealing directly with key customers and all levels of executive staff.
  • Ability to work in a highly charged, fast paced and challenging environment and still maintain an effective balance of customer advocacy with Aruba s business goals.
Responsibilities:
  • Must be able to develop a customer satisfaction plan and influence others to deliver to agreed timelines and objectives of that plan.
  • Lead all collaboration and communication efforts for a critical customer issue and manage for on-going progress.
  • Will provide frequent and highly succinct and technically accurate communications on progress to customers and all levels of executive leadership
  • Will identify systemic and pervasive issues related to products, processes, services and sales and drive closed loop corrective actions to prevent reoccurrences.
  • Will be able to identify and articulate where other service levels may promote improved future outcomes and work with sales on those opportunities.
  • Will be able to adapt to ever changing challenges and use creative thinking and versatility to still ensure a win-win outcome.
  • #Aruba
1097994This role has been designated as Edge , which means you will primarily work outside of an HPE officeHPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status,

Keyskills :
influence othersclosed loopservice levelsengineering supportcomputer sciencecommunication skillscorrective actionstechnical analysiscustomer advocacy

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