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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
JOB DESCRIPTIONAs an Application Support Analyst you will be responsible to provide support to IDP business users on various support enquiries / issues in IDP s SaaS Systems such as SAP C4C, SAP yMarketing, Oracle Service Cloud (RightNow CX) platform, CVent and Integration Systems such as IBM SterlingThe primary roles and responsibilities:Ensuring functionality and usability of the IDP s SaaS Systems are aligned with the organization s priorities and enabling business users to do their work effectively.Adherence to standard ITIL processes for Requests, Incident, Problem, and Change managementAct as the subject matter expert on IDP s SaaS applications and process supportPrioritize the impact individual issues may have on day to day productionProvide Level 2 Incident Management support for IDP s SaaS systems applications with a goal of meeting business service levels.Take ownership of critical issues, enlist proper representation from other resolver groups and drive towards resolutionMonitoring and troubleshooting applications and interfaces for failures or performance issuesPerforms root cause analysis and creates fix or corrective action plan to drive out defectsPerform System Administration for IDP s SaaS systems applicationsPerform various application support requests from the business users like creating HTML emails, Campaigns, Segments & Surveys, creating reports (analystics)Perform data analysis and data management (like Import/Export/Audit etc)Work with Implementation and program management teams to transition new projects into normal day to day activitiesThis role will also provide technical support as required for various support services and projects managed by Information Services unit.Desirable requirements (leadership & team/project capabilities):Exposure to SAP C4C, SAP Hybris, SAP Hybris Marketing, Success Factors, CVent is advantageousExperience in middleware supportKnowledge of SharePointAny SaaS application Administrator certification is a plus.,
Keyskills :
html hybris itil idp cx sap cloud saas xport business analysis import cvent oracle root