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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Mentor and train other support engineers on day to day activities Software deployment support in staging and production environments Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services Work on operations and maintenance driven coding projects, primarily in Python, Perl, or shell scripts, web technologies, with the potential for Java based projects Develop tools to aid operations and maintenance System and Support status reporting Ownership of one or more Digital products or components Customer notification and workflow coordination and follow-up to maintain service level agreements Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set, B.E or B.Tech in Computer Science or equivalent combination of technical education and work experience Strong knowledge of programming, Operating System and Data structures concepts Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logs. Comfortable communicating cross-functionally and across management levels in formal and informal settings Strong organizational skills and ability to deep dive to understand root cause of the issues Shows creativity and initiative to improve self-service tools and effectiveness. Knowledge of Python, Perl, or other scripting language is a plus
Keyskills :
financejavasoftwarescienceperlsalespythonrintsettierreachrunningscriptsdemandroot