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Analyst-Perf Assurance

2.00 to 3.00 Years   Chennai   12 Oct, 2021
Verizon Data Services India PvtLtd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

When you join VerizonVerizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward and you can too. Dream it. Build it. Do it here.What you ll be doing.You will be a member of the Network System Stability team, providing critical support to applications to make it more stable. Your goal will be to reduce outages and service disruptions

  • Working on problem management. Do root cause analysis of outages. Follow up on Problem tasks
  • Working as a member of Change Approval Board ( CAB) in change management process
  • Having a good understanding of Major Incident, Problem and Change management
  • Creating of availability metrics. Present them to stakeholders
  • Willingness to work in a fixed schedule 3 Pm till 12 night IST shift.
What we re looking for.You ll need to have:
  • Bachelor degree with one or more years of work experience
  • One or more year of practical experience in Problem management.
  • One or more years of experience in Major Incident management, Root Cause analysis, Change approval process.
Even better to have:
  • Ability to communicate with clarity and precision.
  • Ability to interact and work with multiple stakeholders across different countries.
  • Good analytical skills. Competent in number crunching.
  • Good understanding of the IT Service Management process flow. Work experience in Service Now platform.
  • Good excel skills. Ability to create graphs, manipulate unstructured data into structured tables. Usage of formulas.
  • ITIL certification is a definite bonus.
  • Ability to do Python coding.
  • Knowledge of applied statistics
,

Keyskills :
root cause analysisit service managementmajor incident managementroot causechange managementunstructured dataservice managementincident management

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