Cinema Manager

Job Description

Job Purpose:To head the Cinema Operations as a Revenue Centre Head for ensuring & meeting the Customer Satisfaction Scores and Revenue targets through Efficient operations, Centred on the Standard Operating Procedures and fair People Management practices.Key Responsibilities:
• Ensuring Financials of cinema/ Unit (Like SPH, ATP, Strike rate).
• Tracks and directs the performance of the cinema on daily basis through consistent implementation of the SOPs and tracking of the business environment towards achievements of the monthly targets (revenues - Box/Concessions/LAM and customer satisfaction scores) and identifies key contributing members for rewards/incentives.
• Drive Local Area Marketing to increase admissions to the cinema. Also to establish PVR INOX Limited, not only as Cinema but as an overall entertainmentdestination of first choice.
• COGS Control.
• Ensures redressal of all customer complaints at the cinemas within stipulated timelines.
• Ensuring internal audit score as per SOPs.
• Mystery Audit Score.
• Plans and implements the On the Job Training/Operational Training for DMs and Duty Officers, in coordination with the training team, for operational efficiency.
• Attrition Control.
• Training of team on various initiatives.
• Facilitates implementation of all marketing drives at the cinema as per the corporate directives.
• Ensuring accurate and timely reporting of site performance against the targets for consistent tracking and timely mid course correction by the management.
• Ensure full support of all verticals to the cinema team for all matters related to the upkeep of the assets and availability of the systems through interventions and escalations.
• Statutory Compliance and Liasioning. Interact with local authorities (Govt./Police/Developer) for smooth operations and timely support to the cinema).
• Develops a strong bonding amongst the cross functional team members through building common understanding of the cinema performance and their contribution towards achievement of the same.
Other Job Specification:
• P&L Handling Exposure
• Functional knowledge of all functional teams at a Cinema and impact of their performance on the P&L of the Cinema.
• Meeting customer expectations (Patrons /Management/Statutory Bodies) while focusing at the business goals.
• Build bridges amongst multifunctional team members for cohesive actions by the cinema team.
• Responsible to the Area Manager for delivery against targets.
• Effective handling of External customers for ensuring value service delivery.
Job Competence (Skills):-
• Excellent communication skills (English, Hindi & Regional)
• Good knowledge on MS-Office, ERP softwares
• Multi-tasking
• Analytical skills
• Leadership skills
• Networking skills
• Customer Service
• People Management
• Accountability
• Stakeholder Management
• Commercial and Business Acumen
• Effective Communication
Candidate Attributes:-
• Age between 27 to 35 years
• Presentable Personality
• Career Oriented
• Business Acumen
• Flair for Movies
• Open to relocate
• Service oriented attitude
• Accountability & Responsible attitude

Keyskills :
accountabilityguest relationship managementbusiness networkingstakeholder managementbusiness acumen