AR Senior Analyst Grade

Job Description

To perform high volume, global and cross business line internal and external customer service regarding collections monitoring, troubleshooting, review and reporting, identifying and resolving discrepancies, assuming responsibility for reducing delinquent accounts as part of a team in addition to independent responsibilities. Duties & Responsibilities Key Responsibilities Contacting customers via phone, e- mail or other approved means to achieve timely payments Prepare statements of account Provide customer service regarding collection issues, provide information for customer refunds, resolve on account balances, unapplied cash, resolve client discrepancies and short payments Escalate trends of delinquent accounts to immediate supervisor and management as required Provide information for credits and sales reserve / bad debt provisions Identify and reduce issues contributing to account delinquency and escalate to management when required Identify issues relating to payment delays and liaise internally and /or externally Enlist the efforts of Collection Team when necessary to accelerate the collection process Provide information for Legal Dept on delinquent accounts Assist with preparation of information pertaining to customer liquidation and bankruptcies Routinely review of customer portals for invoice submission, approval status and payment Provide information for the update of AR Aging records (AR conversation, cash receipt notification and customer remittances and disputes) in ERP system Issue routine reports, maintain approval and review records for audit purposes Provide audit records where required Update KPI, audit and Collections reference trackers Prepare and issue bank account confirmation letters with appropriate approval Audit preparation on assigned accounts (business lines, responsibilities and /or geographical location) Perform other assigned tasks and duties necessary to support the Credit and Collections Function Qualifications REQUIRED Bachelor s degree in accounting / finance or equivalent industry experience Minimum five (5) to seven (7) years of collections, billing or related accounting background Strong reporting, research, analysis, communications, and organizational skills as well as self- starting ability are required for this position. Familiarity with laws relating to collections Complete knowledge of Microsoft Office, database and ERP software DESIRED Experience in multiple / split currencies and country specific deductions Ability to understand and utilize customer contractual agreements Working knowledge of PeopleSoft Familiarity with client portals Knowledge, Skills, Abilities, and Other Characteristics Commitment to excellent customer service whilst maintaining assertiveness Concise preparation and presentation of facts and analysis for internal and external parties Work as part of a global team, collaborating with team members including provision of updates for project specific assignments Organized, flexible and resourceful Proven ability in troubleshooting, excellent attention to detail and analytical skills Ability to define problems, collect data, establish facts, draw valid conclusions and make recommendations Strong and effective written, verbal and interpersonal communication skills Ability to prioritize, meet deadlines, manage stress and multiple responsibilities Self- disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency Provide and receive constructive feedback Ensures that regular consistent communication takes place within area of responsibility Knowledge of Billing and Collections procedures Working Conditions This position is considered OFFICE WORK which is characterized as follows. Almost exclusively indoors during the day and occasionally at night Occasional exposure to airborne dust in the work place Work surface is stable (flat) Willingness to travel nationally and internationally for short periods if required,

Keyskills :
accounts research enewableenergy customerservice appliedtechnology interpersonalcommunication microsoftoffice equipmentsupply financialjustification materialhandling