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Job Location | Bihar, Muzaffarpur, Gurgaon, Rajsamand |
Education | Not Mentioned |
Salary | 3,75,000 To 6,00,000 p.a. |
Industry | Call Centre / BPO / KPO |
Functional Area | ITES / BPO / KPO / LPO / Customer Service / Operations |
EmploymentType | Full-time |
Candidate will be responsible for handling Inbound calls, and will be responsible for solving customer queries.**Job DetailsLocation =Gurgaon (18 Openings)Shift Timings = 9:00 pm - 5:00 am (night shift) |Weekly Working Days = 5 DaysOff Days: = SAT, SUNSalary Offered15,000 to 22.0 K (monthly)Incentives + PF & ESICSelection CriteriaEducation = Graduation degree mandatoryExperience = 0/6 months to 3 yrs of experience as Customer Care* or Telesales / Telemarketing* mandatoryGender = Male mandatoryCommunication = Excellent English skills - Ability to Speak, Write & ReadJob Description- Managing incoming calls and customer service inquiries- Identifying and assessing customers needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customersJob Type: Full-timeSalary: 15,000.00 to 22,000.00 /month
Keyskills :
Customer Handling Customer Support Problem Solving
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