Lead - Managed Services

6.00 to 9.00 Years Bengaluru 24 May, 2019

Job Location	Bengaluru
Education	Any Postgraduate - Any Specialization
Salary	Not Disclosed by Recruiter
Industry	IT-Software, Software Services
Functional Area	Marketing
EmploymentType	Full-time

Job Description

Reporting to the Global Head of Managed Service, a managed services team lead is responsible for setting the tone for their managed services team and strives for quality and excellence in all aspects of managed services. Main Responsibilities are: - Manage and retain a team (up to 10) of high performing Managed Services Consultants working across multiple enterprise level clients. Focused on customer delight, adoption & retention of the Sprinklr Platform - Assist and guide team with goal setting and career pathing. - Conduct bi-weekly 1 on 1 sessions with all team members. - Lead management and optimization of on boarded Sprinklr clients, to ensure their continued success with the Sprinklr platform. - Structure and execute enterprise level service delivery processes to provide scalable business solutions for fortune 500 companies. - Regional account alignment and ownership - Weekly meetings with success and sales regional leaders - Serve as first escalation point for customer issues ensuring quick resolution. - On boarding new resources within team leads region. - Support of team and leadership in new client kick off calls - Help drive best practices for Managed Services group in conjunction with other Team Leads and services management. - Provide bi-weekly update client renewal updates to Global Practice Leads.

Keyskills :
Account Management Client Management Customer Success IT Consulting Client Onboarding

About Company

Sprinklr With the rise of social media, customers are connected and empowered like never before. For big businesses, that's a big change.

The ability to deliver more human and intuitive experiences, at every touchpoint, for every customer, is the single most strategic investment for the modern enterprise.

We saw that from the start, and built a new class of enterprise software to solve it.

With more than 1,100 employees in 10 countries, we serve global organizations like Nike, McDonald's, Microsoft, half of the Fortune 50, and 1,000 other brands who see it, too.

Sprinklr is the most complete social media management system for the enterprise. We help the world's largest brands do marketing, advertising, care, sales, research, and commerce on Facebook, Twitter, LinkedIn, and 21 other channels globally - all on one integrated platform.

Read more at https: //www.sprinklr.com/about- us/ #2M4LD6tSFv1YRdGf.99

Candidate Profile

Desired Skills and Experience : - Enthusiastic and creative leader with the ability to inspire people who also has the ability to motivate and focus a team and to develop individuals.- 2 years Prior people management experience ideally in high paced SAAS, Technology, or Marketing environment.- People Management experience a plus- 2-3 years of experience in enterprise software deployment management and/or implementation.- Proven ability to work effectively under tight deadlines and juggle several assignments simultaneously.- Excellent written and verbal communication skills- Strong technical background with advanced computer skills- Ability to work independently and as a member of a team- Demonstrate experience and a passion for the social media technology universe- Extremely strong communication and presentation skills- Fluency in social media platforms and direct experience in working with or for social media management software is preferred- Passion for solving client challenges and commitment to client delightExp: 6 - 9 Years

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