Routing , Switching and ACI Engineer Tire 3

Job Description

Routing, Switching and ACI Engineer Tire 3Location:Bangalore, Karnataka, IndiaArea of InterestCustomer ExperienceJob TypeProfessionalTechnology InterestNetworkingJob Id1259332NewNOC Engineer Level-3 Engineer (IP R&S ACI)The Business EntityCisco Managed Services (CMS) organization seeks a NOC engineer to join a team of extremely talented engineers supporting strategic accounts. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology. The successful candidate will have a track record and desire to excel at both technical issue resolution and customer management.The TeamAs part of the Cisco CMS organization, you will be part of a dynamic, fast paced and supportive team that will build you up as you manage the technical support for some of Ciscos biggest customers. You will be given the opportunity to work alongside many of Ciscos Technical and Advanced Service organizations and will receive unique insight into the IT services industry all the way from pre-sales to day 2 support as an engineer focused on some of Ciscos key customers.Tier 3 DescriptionTier 3 or Problem Management Engineer also called as Escalation Engineers, are expected to reduce the number of incidents causing service failures by detecting the root cause of recurrent failures and implementing the proper changes to eliminate, minimize the possibility of further failures or minimizing the impact of incidents. This team is focused on long term prevention and reduction of failures.These groups are responsible for providing required level 3 support to the Incident Management teams, Change management Team, Problem management Team. They perform complex diagnostics to resolve the customer service impacting incidents. They provide continual updates to the incident owners in order to meet contractual and performance objectivesInputs to Tire 3 Engineer: Incident details provided from Incident management teams; Configuration details (Hardware and software) Previously published Known-Errors; Vendor or Partner information. Inputs from Tire 2 Engineers Severity 1 & 2 Incident detected by the Managed Service Platform Inputs from customer on Audit Findings.Responsibilities: Own the problem until a work-around or permanent resolution is identified To participate in internal and external discussions for new solution deployments To analyze the performance trends and do a forecasting and proactively plan the traffic migrations so as to avoid traffic congestion on the identified links. To publish Known-Errors discovered during problem investigation. To create or suggest RFC for permanent resolution of identified known-errors; Participate on weekly incident review calls with the customer and Participate in ops planning calls with customer and give recommendations on network architectures and changes required. Change Management Responsibilities: Tier3 is also responsible for the preparation / Validation of Method of Procedures for execution of Major changes. Tier 3 is also responsible for the execution of Major service impacting changes and perform UAT post execution of changes Tire 3 Engineers are expected to coordinate with TAC and BU for all escalated issues till the closure of the issue. Perform Network Audit and give change recommendations. Perform the changes in network based on TSA (Telecom Security Assessment) audit and comply to customer. Perform Release upgrades and Architectural changes in the network. Creation of documents like HLD and LLD, Network Diagram, Troubleshooting guides etc.Required Skill Set: Ability to maintain and Troubleshoot on a large network with complex network topology. Automation skill to Analysis of degradation of KPIs and reduce impact on customer satisfaction. Good exposure on Network audit such Performance, Security & Configurations. Advance Level knowledge of network management, network availability & capacity planning Advance Level understanding of customer network infrastructure Validate new version upgrades for software features and impact analysis Prepare documentations as per standards like MOP, RCA Proficient Level Understanding/Knowledge, Troubleshooting Experience of various protocols.o STP, BGP, MPBGP, L2/L3 VPN, OSPF, ISIS,o Carrier Grade Routing System, Mobility 3Gpp standards and protocols Proficient Level Knowledge, working experience on carrier grade NAT Proficient Level Understanding/Knowledge, Troubleshooting Experience on the following:o Cisco IOSo IOS-XR & IOX-XEo Nexus OS / ACI, Data Center Switchingo CIMC, Cisco UCS B&C Serieso ASR 9K & ASR 99xxo ASA5xxx Firewall and Firepower 93xx Series.o Nexus 5K, 7K, 9Ko Application Centric Infrastructure (ACI)o ACI policy modelo ACI logical constructs and building blockso ACI networking (Layer 2, Layer 3)o L4-L7 Services Insertion and ACIo ACI integration with virtual environmentso Migration to ACIEducation & Experience: B Tech. qualified (favorable - IT, Computer Science, Electrical Engineering). CCIE /CCNP Routing & Switching or Data Center. (Mandatory). ITIL Foundation V3 6-10 years of overall experience in Large SP or Enterprise with at least 5 Years in the relevant technologies.Attributes of a Successful Candidate A creative, positive and proactive can-do attitude and a willingness to learn new technologies, processes and procedures. Ability to work in a fast-paced, high-pressured, cross functional, cross country, territory and theatre environment. Ability to work as a team player and to work with minimal supervision. Demonstrate high-level of maturity and confidentiality. Attention to detail and interpersonal skills Possess good communications skillsThis is hybrid role where candidate needs to have working experience with IP R&S which is more traditional knowledge and ACI which is a more to do with Data center technology and mainly in to DC domain, split will be 70 PERCENT IP domain and 30 PERCENT security from total work experience.

Keyskills :
asrccnpprotocolshardwarenatstpcisco iosswitchingnexusbgproutingccielayer 3layer 2ciscoisisospfvpnfirewallnoc engineerrouting switching