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| Job Location | Bengaluru / Bangalore,Hyderabad / Secunderabad, Telangana |
| Education | Not Mentioned |
| Salary | 250000 - 550000 INR |
| Industry | ITES / BPO / Call Center |
| Functional Area | Customer Service /Call Centre /BPO |
| EmploymentType | Full-time |
Roles and Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives.
Keyskills :
BankingTelecomInboundInternational Call Center