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We are Hiring - Technical Support Specialist

2.00 to 5.00 Years   Bangalore   25 Nov, 2022
Autodesk
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Position OverviewWe are hiring a Technical Support Specialist, to join our friendly team of tech enthusiasts assisting customers to get the best out of their BIM 360 Autodesk products. Do you enjoy solving problems and helping others Are you passionate about customer experience Are you familiar with Structural Aspects of Civil engineering Then we would like to hear from you! You will be responsible for resolving customer issues reported to Autodesk via various modalities and other channels and documenting them in our Knowledge Base. You may also have the opportunity to be part of a variety of proactive support activities, developing and presenting webinars, or presenting at company events like Autodesk University.Minimum QualificationsBachelors degree or equivalent in Civil or ArchitectureWorking experience on BIM 360, BIM docs etc. and Revit in a production environmentDemonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if neededDemonstrable strong customer service, troubleshooting, and analytical skillsExceptional team player skillsAbility to work in flexible working hours/Shifts. Current shift will be AMER EST.Strong customer service, troubleshooting, and analytical skillsStrong written and verbal English communication skills. Additional language skills are advantageousYou build strong customer relationships and gain insights into their needsYou identify opportunities that benefit our customers and build and deliver solutions to meet their expectationsProven ability to be flexible and learn quickly in a fast environmentResponsibilitiesResolve customer issues reported to Autodesk via chat, phone, web, online forums and other channelsProvide prompt, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation etcResearch, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management systemPriority handling and escalation of critical issues and monitoring of service level complianceDocument support interactions in a company-wide case management systemEscalate customer issues to internal teams as requiredActively manage personal backlog of support requestsManage customer expectations by providing timely updates on progress,

Keyskills :
technical supporttroubleshootingcomputer hardwaredispatch

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