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We are Hiring - Senior Operations Manager

4.00 to 9.00 Years   Bangalore   02 Dec, 2022
Infosys Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Responsibilities: Oversees all aspects of the process and product or sub-product Develops and delivers presentations to help clients understand their product s functionality Creates executive summaries to help clients understand the functional and financial impacts of issues Manages impacts to other processes and products Leverage s feedback solicited from the business into workload prioritization efforts Oversees product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff Participates in requirements review, validation activities, test case reviews, and user acceptance testing for functionality developed by the Program Manages functional incidents and service requests through full lifecycle (through closure) Provides technical incident, service request, and problem tickets management oversight and prioritization Provides major incident oversight and communicates status to the business in a timely manner Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary Understands and assesses the financial impacts of incidents related to disrupted product processes assisting the business work through complex errors and reconciliations Analyzes batch failures/errors and summarize findings in reports to the business Advises and assists L2 resources as needed Conducts analyses of lifecycle work performed by Product Management Team and IT to identify design flaws and realize process efficiencies,

Keyskills :
salesdeliverycustomer relationsmarketingmanagementuser acceptance testinguser acceptanceproduct managementacceptance testing

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