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Urgent opening for Senior Manager - Fulfilment Operations

6.00 to 10.00 Years   Bangalore   29 Jul, 2022
Macro Hire
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaOperations Management / Process AnalysisSales / BD
EmploymentTypeFull-time

Job Description

    Fulfilment operations will primarily include customer care, vendor management and escalations handling. The role of a Sr Manager-Fulfilment Operations will be to ensure a good customer experience (CSAT of 4.5+/5), while scaling store operations and keeping the fulfilment cost in control. Expectations from the role :- In depth well rounded experience of e-commerce fulfilment operations is expected. The candidate should have built and scaled the vendor management and/or customer care operations from scratch.- Extensive connections in the e-commerce industry is a must along with logical thought process and ability to take quick thoughtful decisions to bring speed into the initial set up.- Ability to hire and retain the best talent in the industry-Setting up clear expectations and interviewing guidelines for the recruiter/hiring agency and the interview panel.- Objective seller evaluation and developing a collaborative connection with the onboarded sellers.- Conducting weekly and monthly review/update meetings with relevant external/internal stakeholders and publishing status reports for visibility and decision making.- Overall ownership of the performance of the supply chain function:- Planning and defining the fulfilment operations strategy- Benchmarking and defining performance metrics (for function and team)- Building dashboards for visibility (internal and external)- Hiring the best in class talent and mentoring (to keep engagement)- Coordination with cross-functional teams (for enabling best practices)- Engaging external agencies (sellers, trainers, tech/product companies, etc)- Enabling the team by removing roadblocks and regular training/skill development- Data-based decision making (for long term)- Driving standardization, continuous improvement and stellar customer experience- Driving quality, efficiency and cost in fulfilment operationsAn ideal candidate will be: - Eager to learn and grow, displaying high levels of ownership and drive to perform.- Good verbal and written communication. Ability to analyze data and make decisions.- Proactive in approach, organised, aggressive in action and results oriented.- A team leader with high patience and integrity.- Willing to get their hands dirty to get the task done.- An MBA, with at least 10 years experience in managing people. Prior experience of at least 6 years in fulfilment/vendor/care operations is a must. - Assertive with a high level of maturity.,

Keyskills :
store operationssupply chaindigital conversionfinanceaccountancycustomer caresalesvendor management

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