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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Aviation / Airline |
| Functional Area | Tour / Travel Management |
| EmploymentType | Full-time |
AMEX GBT India is expanding! We are looking for driven and customer focused people to join our Corporate Travel Service Delivery team. We provide intensive training and mentorship program to develop your travel knowledge and customer service skills. If you are passionate about travel, motivation driven to help others and willing to learn, we are looking for You!SMART Travel ConsultantProvide exceptional traveller care and customer service to GBT corporate clientsAccurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing and visa requests for Business Travel clientsIncumbent should have good knowledge of domestic and international critical itineraries / routings (Geographical Knowledge is mandatory)Open to work in flexible environment, roster off, public holidays and festivalsCo - ordinate with multiple departments to ensure quick resolution for the customer to adhere SLAExpect to work on financials (card reconciliation will be an advantage). Ensure latest updated policies, procedures, desk Instructions are read & compliedExcellent Customer service and communication skills (Both Written and Verbal)Service online requests for clients where online requests are decentralized through the offline servicing teamProviding consultative multi - country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation s business travel policiesMaximize the benefits of GBT s desktop applications and telephony to deliver a superior experience to business travellersResearch and resolve client inquiries / issues at point of sale. Coach, develop and mentor peers, new and / or junior Travel ConsultantsDeliver expectations against individual and shared team key performance indicatorsComply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order takerEnsure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation processMust be a Graduate.Diploma / Degree in travel & tourism would be added advantage2 - 9 years relevant experience in travel domainThe candidate should preferably have good experience in Implants, International Routing & Transit VisaKnowledge of corporate travel economics and travel technology / tools will be an added advantage. GDS experience is mandatory, Galileo preferredMust have experience in handling face to face clientLocationIt is our policy to provide equal employment opportunities to all individuals based on job - related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non - discriminatory environment free from intimidation, harassment or bias based upon these grounds.,
Keyskills :
ravel arrangements customer service travel technology communication skills